Contact WooCommerce for 3 Years Old support

WooCommerce is ready to help you get the answers you need.

Be as specific as possible - let us know what you expected, what's happening instead, and when you noticed this. The more detail you, provide the faster we can help.

Replies will be sent to you at

Thanks for contacting WooCommerce

WooCommerce will reply to your questions about Get extension name shortly.

While you wait, check out these handy resources:

3 Years Old

Written by Mark Forrester on July 8, 2011 Woo news.

Tomorrow marks quite a huge and significant milestone for us. Tomorrow is our 3rd birthday, and seeing tomorrow is a Saturday, and most of you will be away from your desks, we though it would be appropriate for us to give you our present today. Yes we giving you a present.

3 years ago Magnus was working a 9-5 desk job, and only fishing & playing golf on the weekends… 3 years ago Adii was not a rockstar, and concentrating on starting a boutique design agency called “Radiiate”… and 3 years ago I was living in London, freelancing from my small bedroom…

WooThemes has changed all our lives dramatically.

Some statistics

Everyone loves statistics right?

  • We’ve grown to a full-time team of 11, in 5 countries on 3 continents.
  • Cater for a community of commercial theme users of almost 40,000.
  • We’ve had over 750,000 downloads of our free WordPress themes (since we started tracking them!), excluding our WordPress.com themes like Bueno that has around  212,887 installations.
  • Released 97 themes.
  • Our demos, theme listings, sub-sites, and this blog are viewed by over 500,000 monthly unique website visitors.
  • Sent over 23,159 sales and admin emails.
  • Supported 46,421 forum support topics.

Phew we’ve been busy, but we’ve had a helluva lot of fun along the way.

Please understand we are not stating these statistics to inflate our egos, rather to remember the responsibility we have going forward of continuing to innovate in our product releases, impress our community of users, and grow these numbers even more.

Our birthday special offer

As we’ve done on previous birthdays we’ve got a birthday present for you… before we crack open some champagne on our side.

Over the next 3 days we have a special running offering a 5-for-1 on standard and developer theme packages. Use the “HAPPYBIRTHDAY” coupon code when checking out and you’ll also get 30% off the package price.

We’ve also discounted the start up fees on new club subscriptions by 30%. Meaning the start up fee on standard club subscription is $80, with the usual $15 per month going forward to keep it active, and the start up fee on the developer club subscription is $130, with the usual $20 per month thereafter.

We haven’t forgotten about our loyal and existing community of users, but unfortunately you’ll need to wait another month to get your present. It will be worth it. This is in line with what our new team member Warren is working on.

This special offer will be running until Monday 11th July at 5pm Tuesday 12th July at 12am UTC time.

P.S. One more random statistic

As I said above, we’ve had a helluva lot of fun in the 3 years of WooThemes existence. We’ve been on 2 team trips – sightseeing & conferencing in England, and skiing in Austria. If my mathematical formula (Av. number of team members X Av. number of drinks X 14 days of Wootripping) is correct we’ve consumed about 448 pints of beer, and around 112 Jagerbombs. Ouch!

And that folks is why we only meet up once a year…

130 Responses

  1. Rahul Sharma
    July 8, 2011 at 2:10 pm #

    Tomorrow will mark the first time I had visited this website πŸ™‚

  2. karan
    July 8, 2011 at 2:14 pm #

    Congratulations for being 3 years old.
    Wishing you all a Very Happy Birthday and best wishes for the future.

  3. Gavin Elliott
    July 8, 2011 at 2:16 pm #

    The Jagerbombs weren’t fun.

    • Magnus
      July 8, 2011 at 2:18 pm #

      They are always fun!

      • Ryan Ray
        July 8, 2011 at 5:42 pm #

        Always the best! πŸ˜‰

  4. David Bell
    July 8, 2011 at 2:23 pm #

    Happy, happy birthday WooTeam, you guys are doing a great job.

  5. Jesse Petersen
    July 8, 2011 at 2:23 pm #

    Your poor livers!!

    Congrats on 3 years, guys!

  6. Ashmita
    July 8, 2011 at 2:24 pm #

    Happy Birthday to WooThemes.

  7. Vivek Parmar
    July 8, 2011 at 2:26 pm #

    Congratulations, thanks for offering such a great product product

  8. Dhaval Pathak
    July 8, 2011 at 2:33 pm #

    Happy Birthday.

  9. Nick
    July 8, 2011 at 2:38 pm #

    Ohhh we share the same birthday… apart from mine was 24 years ago!! Keep up the great work!

    • Ryan Ray
      July 8, 2011 at 5:43 pm #

      Happy B-Day to you as well then! Have a good one!

  10. Heather Pepper
    July 8, 2011 at 2:41 pm #

    Hi – I’ve just signed up to woo themes as a club member 2 hours ago at full price as this wasn’t advertised on your website then. I wish I’d waited. Can I still get my discount?

    • Magnus
      July 8, 2011 at 2:56 pm #

      Contact us via contact page and maybe we can work something out πŸ™‚

  11. Jo
    July 8, 2011 at 2:42 pm #

    Happy birthday WooThemes! Thank you for all the rockstar-Woo-goodness you’ve brought us over the last three years. πŸ™‚

  12. Suren H
    July 8, 2011 at 2:45 pm #

    Wish You Happy Birthday “WooTeam”! πŸ™‚

    And thanks for birthday special offer.

  13. laurent kenzoua
    July 8, 2011 at 2:46 pm #

    Joyeux Anniversaire à toute lÒ€ℒéquipe de WooThemes
    Discovering your new themes is always a pleasure.
    Your Support Forum is helpful, nice and reactive
    You are doing a great job.

  14. Sam Downie
    July 8, 2011 at 3:00 pm #

    Sorry to miss you on your visit to London, perhaps we could Skype?

    Happy Birthday – and thanks for designing some of the inter-webs best Themes for us WordPress users,
    WooThemes does indeed… rock!

  15. Manoj M
    July 8, 2011 at 3:25 pm #

    Hi, Woothemes A very happy birthday! πŸ™‚ I want to get involved and celebrate too! But i am unable to place an order. Please help!

    • Magnus
      July 8, 2011 at 3:26 pm #

      If you are having problems checking out, please contact us directly so we can help you debug the issue πŸ™‚

  16. Matthew Guay
    July 8, 2011 at 3:44 pm #

    Happy Birthday! I’m so glad I discovered your themes a couple years ago … I guess around your first birthday, then. I got started with your free themes, and got hooked πŸ™‚

    Keep up the great work! Your new app themes are really awesome, and are taking WooThemes way above and beyond the standard themes. I’m excited for the future of WooThemes!

  17. Christopher Tock
    July 8, 2011 at 3:53 pm #

    Happy birthday guys, you all rock! Will be purchasing the 5 in 1 option anyhow, cos it’s worth it πŸ˜‰

  18. Dave
    July 8, 2011 at 4:02 pm #

    Congrats Guys! A real inspiration to all us freelancers!

  19. Gerson Perez
    July 8, 2011 at 4:06 pm #

    Three years? wow, you look like a much more mature company. Congratulations.

  20. Steven Gliebe
    July 8, 2011 at 4:47 pm #

    Wow, this is a good deal. I reckon you’ll have more sales this weekend than ever before.

    Congrats on three years online!

  21. Philip Stoker
    July 8, 2011 at 4:51 pm #

    Can’t purchase! πŸ™ I just get an error telling me I can’t have more bonus themes than specified. Please help!

    • Magnus
      July 8, 2011 at 5:28 pm #

      Sorry about that I’ve fixed it now so you can check it with 5-for-1 πŸ™‚

      • Lee
        July 8, 2011 at 5:34 pm #

        Sorry, still getting…

        Error:

        ERROR – Limit of the bonus product/products is exceeded! you can not add more products than proposed,
        please contact the admin: info@woocommerce.com

      • Philip Stoker
        July 8, 2011 at 6:20 pm #

        Sorted – thanks, and congrats on the success!

  22. Freddie
    July 8, 2011 at 4:52 pm #

    Happy 3rd Birthday Woo!

    I will have a drink for ya :o)

    Long may Woo continue!

    Freddie

    • Ryan Ray
      July 8, 2011 at 5:45 pm #

      Thanks Freddie, enjoy a drink or two for us! πŸ˜€

  23. Mark Bailey
    July 8, 2011 at 4:55 pm #

    Happy birthday, and congratulations on all that you have accomplished!!! (Three exclamation points for three years.) πŸ™‚

  24. Olivier
    July 8, 2011 at 5:07 pm #

    Happy Birthday!
    Does the discount apply to standard package without recurring fees?

    • Magnus
      July 8, 2011 at 5:17 pm #

      Yes 30% on all prices πŸ™‚ Just use the coupon HAPPYBIRTHDAY when checking out as stated in the post.

      • Olivier
        July 8, 2011 at 7:22 pm #

        Then it’s not showing on 2checkout after I entered the code

        • Ryan Ray
          July 9, 2011 at 5:56 pm #

          Sorry about that Oliver, was an error. It should be fine now. πŸ™‚

          • Olivier
            July 10, 2011 at 7:15 pm #

            OK thanks. Another question. When am I supposed to select bonus themes (buying supportpress)? After checkout?

  25. Pascal
    July 8, 2011 at 5:35 pm #

    Happy birthday!
    I may just have to celebrate your birthday with a theme purchase πŸ™‚
    Is “Listings” part of your offer?
    All the best for the next year!

    • Ryan Ray
      July 8, 2011 at 5:46 pm #

      Yup, should receive the %30 off if you use the coupon HAPPYBIRTHDAY. Let us know if it isn’t working. πŸ™‚

      • Pascal Bolla
        July 8, 2011 at 6:22 pm #

        That;s great news! But I just tried the coupon code and it doesn’t change the pricing for Listings…

      • Deni
        July 8, 2011 at 6:43 pm #

        Tried to use the coupon too – didn’t see any changes in the checkout..

        • Ryan Ray
          July 8, 2011 at 9:28 pm #

          Sorry about that guys, still any issues?

    • Magnus
      July 8, 2011 at 9:36 pm #

      Sorry it seems some themes were left out of the coupon πŸ™ We’ve fixed the problem now, so go ahead and try again. If you completed the purchase, just contact us so we can discount the sale.

  26. Stephen Ou
    July 8, 2011 at 6:57 pm #

    Happy birthday, guys. Can’t believe this level of success is achieved by a 3-year-old company.

    PS: Trying to buy SupportPress, HAPPYBIRTHDAY doesn’t seem to work yet. πŸ™‚

    • Magnus
      July 8, 2011 at 9:36 pm #

      Fixed it now! Thanks πŸ™‚

  27. Deni
    July 8, 2011 at 6:58 pm #

    Oh, btw, thank you very much for your work! Russia appreciates you, happy birthday!

    • Ryan Ray
      July 9, 2011 at 6:02 am #

      Tell Russia hello! πŸ˜€

  28. Jauhari
    July 8, 2011 at 7:21 pm #

    Awesome, that’s awesome year

  29. Ricardo Stancato
    July 8, 2011 at 7:26 pm #

    Trying to use de cupon but doesnÒ€ℒt seem to work yet.

    • Ryan Ray
      July 8, 2011 at 9:29 pm #

      Are you still having trouble? Shoot us an email if you aren’t getting the discount to work. – info[at]woocommerce.com πŸ™‚

  30. Cain
    July 8, 2011 at 11:46 pm #

    Happy Birthday! Bon Anniversaire!

    Thanx for everything!

  31. Karen Kouf
    July 9, 2011 at 3:14 am #

    Here’s to many more — cheers!!!

    • Ryan Ray
      July 9, 2011 at 6:01 am #

      Cheers to you Karen! πŸ™‚

  32. thekrim
    July 9, 2011 at 3:22 am #

    Happy Birthday to You! Thank you for this information, I will try this.

  33. TutsPress
    July 9, 2011 at 3:40 am #

    Happy birthday to WOO! πŸ™‚ and thanks for the promotions!

    • Ryan Ray
      July 9, 2011 at 6:00 am #

      Thanks! Hope you’re enjoying them! πŸ˜‰

  34. Pawel
    July 9, 2011 at 10:45 am #

    Hi guys! Please tell me, if I’ll buy SupportPress theme (http://woocommerce.com/2011/07/supportpress/) I can download 4 theme more?

    • Mark
      July 9, 2011 at 10:55 am #

      SupportPress is an enterprise themes so it doesn’t come with bonus themes. It’s a hugely powerful theme though.

  35. R.Bhavesh
    July 9, 2011 at 11:22 am #

    Congratulations. Having been a spectator since day one of WooThemes journey, I can say you guys have done really wonderful job.

    Also you guys could have included a list of innovations done by the team that actually changed/ influenced a great deal into the way of WP theme development.

    Kudos.

  36. Carlo Rizzante
    July 9, 2011 at 11:27 am #

    Awesome, guys, you’re always a good inspiration.
    Happy Birthday!

  37. Phil
    July 9, 2011 at 12:52 pm #

    Well done guys, big fan of your themes!

  38. Ghio
    July 9, 2011 at 12:54 pm #

    Happy Birthday dream team!

    keep up as you are, don’t change anything!

  39. Mir Imran Elahi
    July 9, 2011 at 1:12 pm #

    WooThemes,Happy Birthday!!!!!!!!!!!

  40. el rafa
    July 9, 2011 at 2:08 pm #

    Feliz cumpleaños, WooTeam! =D

    Can you explain how this offer applies to the “Enterprise” themes?
    I’m guessing that the 5-for-1 deal works for regular themes only, and the 30% off is what applies to enterprise themes.

    Gosh, it would be swell if I was wrong, and it was actually buy-1-get-1-free (of equal value) or buy-1-get-2-free (of lesser value) on Enterprise themes. πŸ˜‰

    • Magnus
      July 9, 2011 at 2:25 pm #

      Hi

      5-for-1 are normal themes only, but Enterprise themes have 30% discount πŸ™‚

  41. Johnny Helleland
    July 9, 2011 at 2:55 pm #

    Happy birthday Woo’s! We love you πŸ˜‰ Thanks for such a nice present. Stay well and productive in the future. Blessings.

  42. Henrik
    July 9, 2011 at 3:48 pm #

    Happy Birthday WooThemes!!

    Great themes, great offers and now you´re being even nicer to us all. I like this kind of birthday πŸ™‚

    Blessings and keep it up!!

  43. Daniel Rice
    July 9, 2011 at 5:15 pm #

    Happy Birthday WooThemes. I couldn’t ask for a more precise theme company.

  44. Misty Jame
    July 9, 2011 at 5:23 pm #

    Happy Birthday!! Love your themes! Keep up the good work. I think I’ll shop for a new one right now.

  45. Tiffany Britt
    July 9, 2011 at 5:41 pm #

    Happy Birthday to you!
    Happy Birthday to you!
    Happy Birrrrrthdaaaaay dear WOOOTHEMES!
    Happy Birrrrrthdaaaaay tooooooo yooou!

    Can you hear my slightly off key birthday song?

    So happy to watch you grow up and evolve into the company that you have become. Through all of your growing pains and successes, thanks for sharing and inspiring us all!

  46. Chukwuemeka Fred Jnr. Agbata
    July 9, 2011 at 6:57 pm #

    Happy Birthday Woo!

    I love the woo-goodness I get from using the themes!!!

  47. CFA
    July 9, 2011 at 7:15 pm #

    By the way guys, can I select say 3 themes now and then select 2 later?

    • Ryan Ray
      July 9, 2011 at 7:43 pm #

      Whichever ones you aren’t sure of at the moment you can leave blank, then just email us once you know. Just note, we don’t add themes released after your original purchase date. πŸ™‚

      • CFA
        July 11, 2011 at 12:41 am #

        Hi Ryan,

        I chose Canvas and Optimize for now, how do I get the rest when I finally decide?

  48. Flavio
    July 9, 2011 at 9:50 pm #

    Great!
    How to proceed to apply that and buy 5 themes now?
    I´m not a member yet!
    Do you have a step by step?
    Thanks
    Flavio Jose | Triatlete

  49. Flavio Jose
    July 9, 2011 at 9:52 pm #

    Ops …. I gorgot to say “Feliz AniversÑrio” – Happy Birthday !!!

  50. Ahmad Fatemi
    July 10, 2011 at 1:52 am #

    Trying to buy 5-for-1 but cant find the “press here”.Have you forgotten to put a button to push and submit an order or I am too blind to see that.

    • Hash Milhan
      July 10, 2011 at 3:01 am #

      Think when you go to buy one theme they give you an option to select the other four “bonus” themes.

    • Ryan Ray
      July 10, 2011 at 7:18 am #

      Are you looking on a specific theme page? There’s usually a big green “BUY THIS WORDPRESS THEME” button on the theme pages. It’ll walk you through the process from there. πŸ™‚

  51. David
    July 10, 2011 at 2:52 am #

    Happy Birthday and I am impressed with your fast development, big full time team and great products so far πŸ™‚

  52. Hash Milhan
    July 10, 2011 at 3:00 am #

    Happy Birthday guys! Today was the first time I was going to buy a theme. And guess what, I ended up getting 4 more for free! I completely forgot to enter the coupon code to get the 30% off. Yet, I am not complaining (though it would be really cool if you guys can kinda sort that out! only if you can).

    Been playing around with Canvas for a few hours, and blown away by the possibilities. I would say that your themes are great value for money, or rather a bargain (when you look at how much people charge for developing a wordpress theme these days!)

    Keep up the great work, and keep the themes rolling! And YAY to Jagerbombs!! haha!

  53. Flavio Jose
    July 10, 2011 at 7:02 am #

    Guys,
    I understood how to do now.
    Question : Can I choose only one theme now and have a credit to got my choose my other 4 bonus other day after July 11st?

  54. Dewa Indrayana
    July 10, 2011 at 7:14 am #

    Happy birthday Woo Team,
    and the present is for us, Woo Happiest member πŸ™‚

  55. Herrin Larkan
    July 10, 2011 at 7:54 am #

    Your themes rock guys. This is always the first place I come to when I have a new website to do for a client. Happy birthday!

  56. Emmanuel Armand
    July 10, 2011 at 11:40 am #

    Thanks for your great job and happy birthday to the team.
    WooFan

    • Ryan Ray
      July 10, 2011 at 6:21 pm #

      Many thanks Emmanuel. πŸ™‚

  57. Ahmad Fatemi
    July 10, 2011 at 1:21 pm #

    Have 2 different credit cards but can not pay with neither of them get a message like “Do not honor…” What is the problem? Card are valid and accounts problem free!

    • Ryan Ray
      July 10, 2011 at 6:19 pm #

      Ahmad, have replied to your emails and sent you your details. Hope you’ve received them, you should be good to go from there. πŸ™‚

  58. SarahS
    July 10, 2011 at 1:29 pm #

    I have succumbed to temptation and bought the Club Subscription, now I just need some more websites to build!

    Happy Birthday

    • Ryan Ray
      July 10, 2011 at 6:20 pm #

      Woo! Look forward to seeing some site Sarah. πŸ™‚

  59. Ahmad Fatemi
    July 10, 2011 at 2:03 pm #

    Hello WOO people! I purchased the present option but when everything was “successfully ” done I received this message:Parameter Error
    A parameter error was encountered when attempting to process this sale.
    Please notify the supplier so that this can be resolved as soon as possible.

    • Ryan Ray
      July 10, 2011 at 6:20 pm #

      So sorry about that, have sent your details via email. Let us know if that doesn’t work.

      • Ahmad Fatemi
        July 10, 2011 at 11:15 pm #

        It works fine thank you. Now I have downloaded the themes but how can I replace the existing self hosted wordpress theme with woo theme? Please!

        • Ryan Ray
          July 11, 2011 at 6:11 am #

          Shoot us an email and I can send some directions your way.

  60. Mummy Ninja
    July 10, 2011 at 9:58 pm #

    Perfect! This is the best time to become a club member of WooThemes! πŸ˜€

    Happy Birthday WooThemes!

  61. Artepick
    July 10, 2011 at 9:59 pm #

    Congratulations WooTeam.

    You know that Artepick born 1 july 2008, a few days before you. Good things and ideas borned at july 2008. Happy birthday.

  62. Matthias
    July 10, 2011 at 10:54 pm #

    Hey guys, congrats for 3 years and great work. I still love your headlines theme on my DIY blog getting always great responses cause of the design πŸ˜‰ By the way: 112 jagerbombs are really heavy – but tastes also great at the moment! Greets from Germany.

  63. John
    July 10, 2011 at 11:06 pm #

    Congratulations on your 3 years of Success!

    Cheers,

  64. Flavio Jose
    July 11, 2011 at 1:24 am #

    WooooHooo .. I just bougth my firts Woo Theme and I´m very Happy. It will be applied on my Business site mGm Athlete com

    Thanks Guys and Congratulation Again !!!
    Feliz Aniversario from Brazil !!!
    Keep TRI … flaviojoseTRI com

  65. Flavio Jose
    July 11, 2011 at 1:34 am #

    Ops … just download the files from my dashboard but I´m receiving error when I try to unzip the file. Any idea?

    • Ryan Ray
      July 11, 2011 at 6:11 am #

      Send us an email with the error, we may need to repackage it on our side. – info[at]woocommerce.com

  66. Steve Thoeny
    July 11, 2011 at 4:54 am #

    Wishing the Woo Team a VERY Happy Birthday…and many more to come!

    • Ryan Ray
      July 11, 2011 at 6:12 am #

      Thanks Steve!

  67. David
    July 11, 2011 at 8:28 am #

    Happy Birthday WooThemes! All the best for the coming days!

  68. Anders
    July 11, 2011 at 10:35 am #

    Happy B-day

  69. Mezanul
    July 11, 2011 at 8:03 pm #

    Happy Birthday WooThemes! πŸ™‚

  70. Bill Calamita
    July 12, 2011 at 11:44 am #

    Just a little confused. The offer expires Tuesday July 11, at midnight, which technically is past. But the page is still up. So is the offer still on and good until then end of Tuesday, or was it until the end of Monday?

    • Magnus
      July 12, 2011 at 12:01 pm #

      Offer is officially over, but we left it on for late comers πŸ™‚ It goes off at 12pm UTC (two hours).

      • Michal
        July 12, 2011 at 12:27 pm #

        I guess I’m late – even the banner on the top is still visible πŸ™

        Maybe next time πŸ™‚

      • niko
        July 12, 2011 at 2:14 pm #

        any hope you could make it till the 13th july 00:01 UTC? I found out late about this offer and weould like to buy one dev club account πŸ™

        • Magnus
          July 12, 2011 at 2:17 pm #

          Go ahead and purchase the dev accont and contact us via our contact page afterwards, and we’ll give you the discount πŸ™‚

          • niko
            July 12, 2011 at 2:25 pm #

            thanks 4reply, will do in about 2-3 hours [the time to get to my CreditCard@home πŸ˜€ ]

  71. Mark Ellison
    July 12, 2011 at 4:41 pm #

    What happened? The coupon code is expired?? I saw the tweet yesterday saying the sale was extended until 12th July and also saw the banner updated at the top of the site. πŸ™ πŸ™

    • Mark Ellison
      July 12, 2011 at 4:43 pm #

      I was waiting on some info from my partner re: site requirements so I could get the rights theme.. them I went onto Woo to make my purchase.. but alas, the offer is over… πŸ™ I guess I thought it expired at 5pm UTC.. is there anything you can do?

      • Ryan Ray
        July 12, 2011 at 10:01 pm #

        Shoot us an email. – info[at]woocommerce.com

        • Mark Ellison
          July 12, 2011 at 10:10 pm #

          Okay, thank you Ryan. Done.

  72. nikki
    July 12, 2011 at 10:55 pm #

    Im so sad.. I just found this deal in my spam box :o(

    • Ryan Ray
      July 13, 2011 at 6:01 am #

      Sorry Nikki. πŸ™ Email us and maybe we can work something out. – info[at]woocommerce.com

  73. James O'Sullivan
    July 14, 2011 at 10:53 am #

    Very quick question woo gang. For your birthday you had a thin strip showing an offer across the top of the woo website. Is there any plugin that you were using for this or is it a custom addition? I am nosey yes πŸ™‚ and trying to do something similar here myself. Thanks

    • Magnus
      July 14, 2011 at 11:59 am #

      Nope just some html and CSS πŸ™‚

      • James O'Sullivan
        July 14, 2011 at 12:10 pm #

        haha dammit πŸ™‚ ok time to get my css going. cheers for the update Magnus

Trackbacks/Pingbacks

WooCommerce - the most customizable eCommerce platform for building your online business.

  • 30 day money back guarantee
  • Support teams across the world
  • Safe & Secure online payment
%d bloggers like this: