Contact WooCommerce for How to take payments without accepting credit cards support

WooCommerce is ready to help you get the answers you need.

Be as specific as possible - let us know what you expected, what's happening instead, and when you noticed this. The more detail you, provide the faster we can help.

Replies will be sent to you at

Thanks for contacting WooCommerce

WooCommerce will reply to your questions about Get extension name shortly.

While you wait, check out these handy resources:

How to take payments without accepting credit cards

Written by Nicole Kohler on March 28, 2017 Blog, Taking payments.

When you find something online you want to buy, you probably plan on making your purchase with a debit or credit card. Plastic is the preferred method for most of us — it’s convenient, it’s safe, and it’s lightning fast.

But what if the store you’re buying from doesn’t accept credit cards? What do you do then?

Surprisingly, many stores outside of the United States look at taking credit cards as optional, if not something to avoid entirely.

On top of this, plenty of consumers worldwide don’t have credit cards — or even refuse to use them online.

Today we’re going to look at a few ways that your WooCommerce store can accept payments without getting credit cards involved. We’ll also talk about why these alternative payment methods are so important, and how they could boost your sales (or keep shoppers from walking away).

Let’s dive right in!

Why you might want to have a cardless option

As we mentioned, credit cards tend to be the preferred method, but that doesn’t mean everyone can use them. 70% of American adults have at least one credit card, but that still leaves 30% without — due to choice, credit history, or factors out of their control.

But this is just the United States. In India, card usage is about 2% (“dismally low,” as this article calls it). And in South Africa, where WooCommerce was, in part, born and raised, credit card usage currently sits at about 17%. A poll shows 38% of South Africans don’t feel secure enough to use their cards online.

Credit card usage and confidence varies all over the world. If you’re only shipping to the United States and Canada, you can probably assume that most of your shoppers will be fine with plastic. But if you’re selling or shipping elsewhere, the payment expectations of your customers could be very different.

Taking money from your customers might be trickier than you expected, especially if you plan to grow internationally

Depending on where you’re located, who you’re selling to, and how you’re getting products to your customers, you should consider adding at least one alternate payment solution to your store that doesn’t involve credit cards.

There are a few of these you can consider, and they’re easier to use than you might expect. Keep reading to get a handful of ideas.

For local customers: cash on pickup or delivery (COD)

WooCommerce has some built-in payment options that are useful for local customers either picking up orders or receiving deliveries. We’ll look at pickups first, then move on to deliveries.

For pickups, there’s a Local Pickup option in WooCommerce that does what it says on the tin: lets customers pick up orders directly from your location. WooCommerce will use the customer’s address to determine if they’re in range for local pickup (that is, within the Shipping Zone you add it to); if so, this option will be shown to them.

Local customers can pick up orders after they’ve been placed and prepared, saving them — and you — shipping fees.

In this case, we recommend using the Local Pickup Plus extension — it adds helpful features like notification emails and multiple location support, and is actually what you need to get the no-credit-cards-required part of this equation running.

To avoid requesting a credit card payment from your pickup customers, you’ll want to enable Cash on Delivery (often called COD). COD is a separate payment option in WooCommerce, and again, it’s easy enough to understand: customers pay when their order is delivered (or in this case, picked up).

The trick here is to add “Local Pickup Plus” as the enabled shipping method in the COD settings. This will allow your pickup customers to breeze through checkout without paying and just hand you cash when you meet in person. Chris Lema has a great tutorial on making these options work together; it’s from a few years back but the advice still works perfectly.

Moving on to accepting deliveries from your employees or couriers — this one’s a little simpler. As noted, COD will only appear for shipping methods you assign it to. So you can create shipping zones consisting of one or two zip codes you deliver to, add a shipping method, and you’ll be on your way.

In this case we’re enabling COD for the free shipping method, which is restricted only to one ZIP code — so only local customers will be able to use COD.

Note that COD isn’t just for local shipments, but in countries like the United States it’s only common for food deliveries. If your postal service or carrier has a COD option worked out with you, follow the same instructions — just double-check those shipping methods to be sure you’re collecting payments from customers at the right times!

For mobile shoppers: one touch payments with Apple Pay

As we announced recently, you can now offer mobile shoppers the option to pay for their orders with billing information stored in their Apple Wallet or Touch ID payments on a supported device.

This is accomplished via the Stripe payment gateway, which you’ll find bundled with WooCommerce right out of the box (or — if you don’t have it yet — it’s free to download!).

Apple Pay brings stored payment information and one-touch payments to your WooCommerce store.

Your customers will need to add their credit or debit card information to their Apple Wallet to make purchases with Apple Pay, but once it’s added you can accept their payments without getting those cards involved. The customer’s billing information will be stored safely in their Wallet, and nothing will be stored on your server (only Stripe’s).

Does this really count as a cardless option? On the one hand, no: your customers will have to put their card info to use Apple Pay, and you’ll need to use Stripe (which can process a variety of cards) to accept it. But on the other hand, Apple Pay reduces the need for mobile shoppers to find and use their cards, and takes the burden of processing or potentially storing that data away from your store.

In this sense, we’re happy to call it a sort of card-free option. 😉

For a variety of options online: cardless payments with Klarna

In some countries outside of the United States, individual eCommerce websites aren’t trusted to handle billing information, but payment processors are. This has led to the rise of companies like Klarna, a Swedish payment processor that handles everything from top to bottom — and in some cases, without the need for credit or debit cards.

Klarna’s biggest draw is its flexible payment options without passwords or logins. If Klarna is set up on your store, a customer can begin the checkout process by simply entering their email address and ZIP or postal code.

 

A sample Klarna checkout — only the email address and ZIP code are requested to start the checkout process.

For US and many European customers, Klarna offers its own Klarna Checkout, which gives shoppers the ability to use credit cards as they normally would. But if your shoppers are wary of using cards, it’s their Pay After Delivery and Buy Now, Pay Later options that are really worth looking at.

With Pay After Delivery, a customer places an order via Klarna and pays nothing up front. Klarna pays you in the meantime (within two business days), and you ship the order to the customer like normal. The customer then has up to two weeks after the shipment of their order to pay Klarna via a bank transfer or — if they prefer — a credit card.

Buy Now, Pay Later starts off similarly, but relies on an approved line of credit. Again, the customer pays nothing up front, and Klarna pays you for the purchase. Once the customer’s order has been received, they can either pay it off immediately, or make periodic payments with interest.

(Note that this second option is not yet available in the US, but is available if you’re in Sweden, Denmark, Finland, Norway, Germany, Austria, the Netherlands, or the UK — Klarna’s currently supported countries.)

If you worry that your customers won’t trust handing over their card information, or simply want to give them some really neat options that will put their orders in their hands before they pay, Klarna is the way to go. The idea of paying nothing up front is pretty compelling, we have to give them that!

If your customers don’t use credit cards, you can still take their payments

Whether you’re selling in a country where credit cards aren’t common or simply want alternatives for shoppers who prefer to go without, WooCommerce has plenty of payment options you can try.

These are just a few of the cardless options out there — there are plenty more to try. Don’t be afraid to experiment and explore if you think it’ll make your customers happy! You never know what adding just one more option could do to your sales. 🙂

We’d love to hear what you think about these solutions, or if you plan to try one of them in your store. And if there are any other unique payment options you’d like to see us support, let us know — we’re always on the lookout for new ideas.

9 Responses

  1. Rubén
    March 31, 2017 at 5:55 pm #

    Excellent. A very useful and quality item.

  2. aicsmy
    April 1, 2017 at 10:08 am #

    cool. i am also developing my own custom payment gateway plugin for woocommerce!
    woocommerce rocks!

    • Nicole Kohler
      April 4, 2017 at 4:23 pm #

      Thanks! Would love to see that gateway when it’s finished!

    • mirabbosde
      April 5, 2017 at 7:33 am #

      Impressive web site, Distinguished feedback that I can tackle. Im moving forward and may apply to my current job as a pet sitter, which is very enjoyable, but I need to additional expand.
      This link

  3. Louis
    April 5, 2017 at 1:13 am #

    Hello Nicole thanks for this great article, I happen to use woocommerce but have not yet used the COD method yet, isn’t there a down fall on using this method being that if you’re providing a service and at the end or on the due date the customer decides to change their mind ? Wouldn’t that jeapordize the time that was put into providing the service and at the end you won’t have a monetary reward from it due to a customer cancelling early? How would you handle such a situation? Would love to hear your feedback on that. Thanks 🙂

  4. Richard
    April 19, 2017 at 7:31 am #

    Thank you a lot for taking the time for you to share such a good information.

  5. Collins Ngetich
    April 19, 2017 at 9:15 am #

    Why haven’t you considered M-Pesa. I had recommend this earlier and Safaricom Ltd is much willing to share the api with your dev team.

WooCommerce - the most customizable eCommerce platform for building your online business.

%d bloggers like this: