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Chargebacks: What All WooCommerce Stores Should Know

August 14, 2018 - 8 Comments

Many WooCommerce merchants know about chargebacks and how to prevent them — but in case you don’t, here’s a quick overview of the key details regarding chargebacks and some preventative steps you can take today.

Why do chargebacks exist?

A “chargeback” is when a customer recalls a payment. While they can be extremely costly for retailers when abused, chargebacks exist to offer consumers protection for purchases.

The Fair Credit Billing Act of 1974 established rules for disputing credit card charges. Protections provided by the act include:

  • Giving consumers 60 days to dispute a charge that was unauthorized, for the wrong amount, or for a purchase that was never delivered.
  • Allowing consumers to instruct their credit card issuer to withhold payment during a dispute with a merchant.
  • Limiting the amount of time for acknowledging a dispute and investigating it.
  • Requiring written notification of a credit card dispute, unless the card is stolen.

The result of these protections? Chargebacks.

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The importance of keeping your store updated

July 19, 2016 - 13 Comments

If the sight of the “updates available” notification in your WordPress dashboard fills you with a sense of dread, you’re not alone.

"Not again..."
“Not again…”

Updating your WordPress plugins and themes or WooCommerce and its extensions can sometimes be an easy process — just a few seconds of waiting and you’re set. But it can also involve backups, testing, additional updates, and even support requests. Basically, the hassles no one likes.

But avoiding or putting off these occasional hassles can put your site at risk, and even potentially affect your customers. So while you may not always like to go through the process of keeping your WooCommerce store 100% updated, there are many reasons to do it.

Let’s take a look at why it’s important to update your store in a timely manner, starting with some background on why we update WooCommerce and its extensions in the first place.

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5 Post-launch Security Tips For WooCommerce Stores

April 11, 2016 - 2 Comments

As we covered in this introduction to WooCommerce security, creating the groundwork for a safe, well-protected store only takes a few steps. But most of the tips we offered are things you’d do before launching your store, or perhaps immediately after.

Security isn’t something you can think about once and never again. If you don’t keep your store up-to-date, pay attention to security trends, or harden your defenses as you grow and scale, you could be putting yourself in a very vulnerable position… and also putting your customers at risk.

Let’s explore a few more ways that you can secure your store post launch.

New store? Quickly detect fraudulent transactions with NS8 Protect.

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WooCommerce Security: The 7 Things You Should Do First

February 15, 2016 - 12 Comments

While security measures are built into WordPress and WooCommerce out of the box, there are a few basic things new store owners should be doing to keep their customers, team, and data safe in the event of those worst-case scenarios.

Here are the seven things all new WooCommerce store owners should do first.

New store? Quickly detect fraudulent transactions with NS8 Protect.

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An Introduction to SSL Certificates For WooCommerce

December 23, 2015 - 24 Comments

Part of the process of starting an online store is finding a way to secure the experience for your shoppers. You want your potential customers to feel safe, of course, and to know that their data isn’t going to fall into the wrong hands.

If you’re new to eCommerce, you might have heard some chatter about SSL certificates or HTTPS as part of this security process. And you might be utterly confused by it. Relax — that’s normal, and we can help.

SSL sounds like a complicated topic, but once you understand the premise and why your store might need it, it’s not something you’ll have to spend any time worrying about. In fact, for most store owners, you can get a certificate to add SSL to your store in just a few minutes.

Let’s go over what SSL is, why you might need it, and how you can go about getting a certificate for your store. At the end of this post, your confusion should be gone, and you should be even more prepared to start selling online.

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