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Email marketing

How Post-purchase Holiday Emails Can Drive Sales

October 18, 2018 - 14 Comments

When it comes to online shopping, the holiday season reigns supreme. Between Black Friday, Cyber Monday, and general Christmas shopping, more people are going online to buy gifts for their friends and family. In fact, last holiday season, online shopping generated a record-setting $108.2 billion in revenue—almost a 15% increase from the 2016 holiday season.

In fact, last holiday season, online shopping generated a record-setting $108.2 billion in revenue—almost a 15% increase from the 2016 holiday season.
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Due to the overwhelming popularity of online shopping, you’d think running an eCommerce site was pretty easy, right? After all, nobody wants to deal with crowded malls and holiday traffic when they can order from the comfort of their own home.

But as the store owner, your job extends beyond helping the customer during their shopping journey. A large portion of your work should be spent not just attracting new customers, but also creating marketing and engagement campaigns that strengthen relationships with existing ones. And one of the best ways to boost retention rates is through post-purchase email marketing.

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Six MailChimp Tools to Build Your Brand and Sell More Stuff

April 12, 2018 - 10 Comments

At this very moment, your store is loaded with data, and that data is fuel just waiting to grow your business.

It provides invaluable information about your customers: what they enjoy buying from you, how often they make a purchase, and when they last made a purchase. Once you integrate your WooCommerce store with MailChimp, our powerful marketing tools – including automations and reporting – put that data to work to personalize your marketing and sell more stuff.

Here are 6 tools that’ll help you on your quest to build your brand:

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Insights and tips from our email marketing experiments

January 27, 2017 - 16 Comments

Email marketing has long been — and remains — a popular method for acquiring customers and boosting sales. And it’s no small wonder, with 91% of consumers in the United States checking their email every single day.

Finding the right strategies to use in your emails is a tricky thing. You need to think about what messages your customers will respond to, what calls to action they’ll click, and what will even make them open an email in the first place. You also need to review and improve upon your strategies so you keep making money.

Here at WooCommerce, email is a big part of what we do — it’s how we communicate with our customers, not to mention the community. Over the last few years, we’ve spent a lot of time experimenting with and learning from email. Now we’re ready to pass those learnings along to you.

Today we’re going to share some of the best things we’ve learned about email subject lines, graphics, and length so you can use our experiments to grow your own store and improve your customer communication.

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8 email features to add for a great customer experience

December 1, 2016 - 20 Comments

Question: how are your store’s emails improving the experience of your customers?

If it’s difficult for you to answer this question, that’s okay. We tend to think of the emails we send to customers as final steps in a sales process, or necessary interactions that keep new orders coming in. But these messages can — and should be — much more than that.

With the right features, every email you send to your customers can lead to a happier, stress-free experience. Order receipts can increase trust, shipping notifications can solve problems, and even marketing messages can add a sense of delight.

Let’s take a look at some of the features you should have in your store’s emails, and how they can make your customers feel great about buying from you.

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How to get started with post-purchase email automation

April 6, 2016 - 8 Comments

Getting started with email marketing can be challenging, but experienced store owners agree: email is one of the best opportunities you have for connecting with your customers long-term.

To avoid spending too much time on email right out of the gate, it’s wise to look into automation. Post-purchase email automation allows you to write, schedule, and automatically send relevant messages to your customers. Write your emails once, and they’ll do the work for you forever.

Let’s explore how you can get started with automated post-purchase emails that will turn your first-time customers into devoted superfans. Ready to learn? Read on for all the details.

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The first 5 email strategies to start with

March 28, 2016 - 6 Comments

Email marketing is a tactic that’s recommended for stores of all ages and sizes. The reason for this is clear: it’s typically rated by businesses themselves as the strategy with the best ROI, and the cost of creating and sending to a list is relatively low.

The advantages of email are clear: it’s inexpensive, it’s effective, and it opens a direct line of communication with your customers. However, what’s not always clear is how to get started with this tactic so you can reap its many benefits.

Instead of diving in and creating dozens of campaigns right away, your first foray into email marketing should consist of a few select strategies that have proven benefits for your store. This approach will keep you focused, lower your costs, and make things easier overall.

Let’s take a look at the first five email strategies you should try for your online store, from basic recurring “what’s new” messages to targeted requests sent to specific customers.

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How Custom Email Receipts Can Improve Your Store

July 14, 2015 - 3 Comments

Customers form an impression of your brand almost immediately. From the first few seconds they spend on your storefront, they can discern what kind of tone your copywriting has, the kinds of products you carry, and whether or not they are part of your target audience.

You’ve likely spent a very long time creating and refining your store’s branding and messaging until it’s pitch-perfect. So it almost seems a waste to throw it all away when you get to the email receipt:

Uh... so... is that it?
Uh… so… is that it?

If your order confirmation and shipment messages look like this, some customers might think you don’t care about their experience once you have their money.

Email receipts have enormous earning potential for your eCommerce website. With just a little customization, you can use these emails to increase your sales, create deeper connections with your customers, and offer helpful links along the course of their journey.

Read on to learn about a few ways you should customize your WooCommerce email receipts, and to see a few tools that will help you get the job done right.

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