What is LiveChat?
LiveChat is a customer service platform that helps engage more visitors, grow sales, and increase customer satisfaction across several channels.
The way it works is simple: you add live chat to your website, wait for your visitors to ask a question or, alternatively, approach them with chat invitations. For you, it means more satisfied customers, more resolved problems, and more sold products.
What’s the easiest way to stay in touch with your customers? Provide instant customer service across several channels: a chat widget on your website, Messenger, Apple Business Chat, and more.
Increase customer engagement with one of the key features brought to you by LiveChat – chat invitations. Enrich the visual side of your store with our modern chat window, neatly looking eye-catchers, and chat buttons. Choose a theme, pick a color, display your logo, and add a lot more tweaks to your chat widget. Provide customers with a better shopping experience and increase sales using the WooCommerce live chat module by LiveChat.
Turn on the tracking settings that allow you to see your customers’ cart details during a chat. Product details, product count, or last order details are there for you. Send time-based invitations for undecided shoppers, and nurture customers who reached a particular cart value to motivate them to make a purchase.
Hold multiple chat sessions at the same time, send canned responses to frequently asked questions, tag your chats, and send files to customers through the chat widget. Collect the tickets with messages that customers leave when you’re away and answer them when you’re back online.
The WooCommerce live chat module by LiveChat is free, but you need to be a LiveChat customer to use it. LiveChat comes with a free trial, allowing you to test the service for 14 days.
Give suggestions, guide your customers through the purchasing process, and grow sales with LiveChat.
Installation and requirements
1. Click DOWNLOAD NOW to download the zip file.
2. Navigate to: WordPress Admin > Plugins > Add New to upload the file you downloaded with Choose File.
3. Activate the extension.
4. Set up a LiveChat account or log into an existing account.
Use LiveChat for both your support and sales, and never miss a potential lead.