Amaya Chatbot AI | GPT PRO

Amaya Chatbot AI | GPT brings the power of artificial intelligence to your WooCommerce store. It’s the first chatbot solution built specifically for WooCommerce, capable of answering product-related questions and guiding shoppers to the right items, all in real-time.

Amaya Chatbot AI | GPT requires WooCommerce 9.0+ to be installed and activated.

As with any WordPress plugin, Amaya Chatbot AI | GPT can be installed on the website in 2 ways:

• Installing Amaya Chatbot AI | GPT directly from your website:
  • Go to: WordPress Admin > Plugins > Add New and Upload Plugin with the file you downloaded by clicking on the Choose File button.
  • Click Install Now and Activate the extension.
• Installing Amaya Chatbot AI | GPT using FTP
  • Extract the WordPress plugin ZIP file to a folder on your computer.
  • Upload the plugin folder to your FTP server. The folder should be copied to the following WordPress folder wp-content –> plugins. If you are upgrading an existing plugin, please make sure to overwrite the existing plugin folder.
  • Activate the plugin by logging into your WordPress backend. Go to Plugins –> Installed Plugins, find the plugin from the list and click ‘Activate’.

More information is available at Install and Activate Plugins/Extensions.

Before you can use the chatbot on your website, there are 3 things you need to configure:

• OpenAI integration;
• Go through the general settings for the chatbot and customize it for your store.
• Sync the product information for the chatbot’s knowledge base.

In order to integrate Amaya Chatbot AI | GPT with OpenAI, you need to enter and save the OpenAI API key on WooCommerce – Settings – Amaya Chatbot AI – Advanced tab. Once the API key has been saved, the products can be added to the knowledge base.

To generate an OpenAI API key, log in to your OpenAI Dashboard and click the “Create new secret key” button.

After the API key has been saved, the shop owner can set the Model and temperature for the OpenAI assistant.

Messages settings

In this section, you will find the settings related to what will be displayed when the chat box is opened:

• Opening message – This message will be displayed in the chat box header.
• Welcome message – This message will be displayed in the chat box when there is no active conversation.
• Default message – This message will be displayed by the chatbot when an answer can’t be provided with the information available in the knowledge base.

Appearance Settings

In this section, the shop owner can personalize the appearance of the chat box in order to match their store’s branding. The following settings can be adjusted:

• Chat Icon – select the icon that will open the chat box.
• Message Background Color – select the background color for the messages/questions written by the customer.
• Message Text Color – select the text color for the messages/questions written by the customer.
• Response Background Color – select the background color for the messages/answers provided by the chatbot.
• Response Text Color – select the text color for the messages/answers provided by the chatbot.
• Chat Width (px) – enter the width of the chatbox in number of pixels.
• Text Size (px) – enter the text size in number of pixels.
• Line Height (px) – enter the line height in number of pixels
• Send Button Color – select the Send button color.

Automatic Post Sync

When this option is enabled, all posts will be automatically synced with the knowledge base when a post is created, updated, or deleted.

Message Thread Reset

The following 2 settings will determine how long a conversation is saved before it is reset. During this period, the user will be able to see the previous messages written in the chat box.

• Duration – sets the duration for the period
• Period – sets the period in days, weeks, or years.

Predefined Questions (Pro)

In this section, the shop owner can set predefined questions that will be displayed in the chat box before a conversation is started, and that can help start a conversation.

The questions are grouped by categories. Therefore, before a question is created, the category needs to be created and saved. In the chat box, the questions will be grouped by category and will be displayed in the same order the categories were created.

In the Manage Data tab, the shop owner can sync all the store products with the knowledge base by clicking on the Bulk Sync Products button.

Managing the knowledge base in the Pro version

In the Pro version, the shop owner can extend the knowledge base with any post types or pages available on their website and manage them individually. All the posts that have been synced with the knowledge base will be displayed in the Knowledge base table. These posts can be removed from the knowledge base one by one by clicking on the Remove button, or they can be removed in bulk by selecting the posts and clicking the Bulk remove button.

The posts that have not been synced with the knowledge base yet will be displayed in the Add data table. The posts/pages from this table can be added to the knowledge base individually by clicking on the Add button, or they can be selected and added in bulk by clicking on the Bulk Sync Selected button.

Shop owners also have the possibility of adding custom data to the knowledge base. This option can be used to give the chatbot information that is not included in any of the posts or pages synced with the knowledge base. To add custom data, the shop owner can define sets of questions and answers by clicking on the Add Custom Data button. The custom data can be later edited or removed from the knowledge base.

Have a question before you buy? Please fill out this pre-sales form. 

If you’d like to add a feature to Amaya Chatbot AI | GPT that you think would be useful, we’d love to hear about it!

Please send your suggestion to our support team, and we’ll consider adding it in the future. 

Questions & Support 

Purchased Amaya Chatbot AI | GPT and need assistance? If you’ve found an issue:

1. Ensure you have the latest versions of WordPress and WooCommerce.
2. Go to WooCommerce > System Status to check for plugin updates and other important information that may require your attention.
3. Rule out a plugin conflict: Turn off all plugins except WooCommerce, WooCommerce Subscriptions, and Buy Once or Subscribe for WooCommerce Subscriptions. If the issue is resolved, find the plugin that triggers the issue by reactivating plugins one by one.
4. Rule out a theme conflict. Activate Storefront, or a default WordPress theme such as Twenty Fourteen, and check if the issue still occurs. If it doesn’t, don’t hesitate to get in touch with your theme author(s).
5. Use the WooCommerce Self-Service Guide.

If you followed these steps but the issue persists, get in touch with us via the Help Desk!