1. Documentation
  2. WooCommerce Payments
  3. WooCommerce Payments FAQs

Why does Stripe say that my account is linked to a business that works with Stripe?

When attempting to access the Stripe dashboard via the Forgot Password feature with the email address connected to your WooCommerce Payments account, you may encounter the following error:

This account is linked to a business that works with Stripe. To view details, sign in to their website or app directly.

While your activity with WooCommerce Payments is backed by a Stripe Express account, it is not possible to login to Stripe.com with the email address used to create your WooCommerce Payments account.

Instead, to access the Stripe account connected to WooCommerce Payments, you need to use the login link provided within your WooCommerce site’s dashboard.

Forgot password error using WooCommerce Payments Stripe Express account email address


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