On occasion, automatic deposits to your bank account may be suspended, deactivated, or disabled. This can happen for several reasons, including:
- Disputes from customers have seen a rapid or substantial increase.
- Your account was flagged for manual review due to irregular activity.
- Our payments partner, Stripe, has found other issues with your account.
When a suspension occurs on an active account, you should receive an email with information about the issue, either from the WooPayments team or Stripe. Please respond to this email with the required information to resume deposits.
If you did not receive an email, or have other questions, please contact support.
It may also help to access your Stripe Express account and see if any information is missing there. If it is, you’ll see an alert in the Stripe dashboard like this:
Providing whatever information is missing will help resolve the problem faster.