1. Documentation /
  2. WooCommerce Payments Documentation /
  3. WooCommerce Payments: In-Person Payments /
  4. WooCommerce Payments Card Reader Return Policy

WooCommerce Payments Card Reader Return Policy

WooCommerce offers a 90-day return policy upon purchase of a M2 reader (for US Merchants) and WisePad 3 (for Canadian Merchants) on WooCommerce.com. Please contact WooCommerce Support to start the returns process. Readers must be in their original condition and original packaging, and in good condition. You must return all products, cords and cables, including parts and documentation that were included in the original packaging. Refunds will be applied to the original purchase method on file. 

In order to start your return please take the following steps:

  1. Locate your Order # from your original order confirmation email.
  2. Contact WooCommerce Support and in the subject line put Return Card Reader
  3. Our support team will outline the steps necessary to return your reader, including issuing a prepaid return label. 

If you’re outside of the 90-day return policy, we will not accept returns on the card readers. However, we want to ensure that you have the best customer experience, and are happy to help you troubleshoot or work through any issue with your card reader. 

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