Learn how to set up, customize, and expand the functionality of your WooCommerce products with our library of documentation and tutorials.
  1. Documentation /
  2. Woo Marketplace /
  3. Marketplace Help

Marketplace Help

Get help with the Woo Marketplace. Unsure of how to get support, handle options in your WooCommerce.com My Account area, request a refund, or something else? Take a look through the linked pages below.


Documents

  • Download a Woo.com PDF Invoice

    Once you place an order on Woo.com, an email with the details of that order will be sent to you. Download the Invoice If you need the invoice in PDF, you can get this from your Woo.com account. 1/ Go to: Woo.com > My account > Orders. 2/ Find the order you want the invoice […]

  • Feature Request Portal

    Feature requests allow merchants to communicate what would make products on the Woo.com Marketplace more valuable to address business needs. Merchants may also vote on features to help quantify demand and influence prioritization from product teams. Viewing feature requests  Each product sold on the Woo.com Marketplace has a dedicated page where you can view requested […]

  • Managing Woo.com Subscriptions

    Thanks for purchasing a product from Woo.com! Each purchase from our site is a yearly subscription which you can view and manage under the My Subscriptions section of your Woo.com account dashboard. From here you can install a purchase on your site, which you can then activate for support & updates. You can also transfer […]

  • Overview of Marketplace Developers

    On Woo.com, we sell extensions that add niche, complex or unique functionality to power up WooCommerce stores. These extensions are either made by the WooCommerce team or by trusted Marketplace Developers, who create, maintain and support their products. Marketplace Developer responsibilities Marketplace Developers, sometimes called Marketplace Vendors, are individuals or companies who sell products on […]

  • Privacy and the WooCommerce Marketplace

    When a WooCommerce site uses an extension offered on Woo.com, they may be: Collecting additional personal data, such as city and zip code to calculate shipping rates Sharing data with external services, such as billing address to process a payment This documentation describes what data may be collected and shared about your customers when you […]

  • Privacy considerations when using official Shipping extensions

    To take advantage of the real-time shipping rates, fulfill orders and track shipments, certain information about you and your customer (as it relates to shipping), shopping carts, orders, and the configuration of your site will be passed to the respective mailing service. We recommend that store owners disclose that they are sharing information with shipping […]

  • Ratings and Reviews

    Reviews on the Woo.com marketplace enable us to better inform customers about our products and services, and help with purchasing decisions. They also give customers a chance to pass feedback to our support and product development teams. Customers who buy a product on Woo.com can leave a rating from one to five stars and a […]

  • Request a Refund

    To request a refund within 30 days of your purchase follow the steps below: Go to: Woo.com > My Account > Tickets > New Ticket. Choose My Account as the category. Select the Order you wish to get a refund for* If you want a refund for a part of the order, please name the products […]

  • Try WooCommerce Extensions Before You Buy

    To test out the following extensions below, you can start a free trial of Woo Express here: Min/Max Quantities AutomateWoo Gift Cards WooCommerce Brands Product Add-Ons Shipment Tracking Product Bundles Additionally, you can try selected WooCommerce extensions for free for 30 days using a personal test site. Currently, free trials are available for the following: […]

  • Woo Marketplace Suggestions Settings

    Overview The Marketplace Suggestions settings in WooCommerce empower store owners with the flexibility to customize their experience by managing the types of recommendations and suggestions they receive. This document provides a comprehensive overview of the settings available, how they work, and best practices for customization, including the use of a new filter to disable suggestions […]