WooCommerce Payments FAQs

Docs

• Can I change the title and description of the payment gateway shown during checkout?

  Yes, both the title (“Credit card / debit card”) and description (“Enter your card details”) can be changed with many free translation plugins, such as Say What, Loco Translate, etc. The text domain is woocommerce-payments. As an example, here’s how to change the description with Say What:

• Can I get an instant payout for my account balance?

  Yes, eligible accounts can use WooCommerce Payments’ instant deposit feature to request a payout for some or all of the available balance to a connected debit card and the balance will arrive in your account within minutes.

• Can I sell alcohol with WooCommerce Payments?

  If your business sells to customers in Canada or the U.S., you must contact support for approval. We try to review all requests for approval within 7 business days, and we reserve the right to approve or reject merchants at our discretion.

• Can I sell CBD and Other Hemp-Derived Products with WooCommerce Payments?

  Due to restrictions from our payments processor and their service providers, some businesses and product types are not allowed to transact using WooCommerce Payments. This restriction includes CBD products. We are working with our payments partners to make it possible to sell CBD via WooCommerce Payments. However, for now, merchants selling CBD must use Square […]

• Can I use my existing Stripe account with WooCommerce Payments?

  It is not possible to use an existing Stripe account with WooCommerce Payments. Although WooCommerce Payments is built in partnership with Stripe, our plugin uses a special kind of Stripe account (called a Stripe Express account). The Express account is created when you sign up for WooCommerce Payments. If you are logged into Stripe.com with […]

• Can I use WooCommerce Payments and the Stripe plugin at the same time?

  Yes, you can use Stripe and WooCommerce Payments at the same time. However, because these two payment gateways are similar, using both is almost never necessary. We highly suggest that you read our comparison of the two in addition to this document. If you do decide to use both, there are a few complications to […]

• Can one WooCommerce Payments account be used with multiple websites?

  In short, no, each WooCommerce Payments account can only be connected to one site. You can, however, have multiple WooCommerce Payments accounts, each connected to its own site. Fraud prevention is one of the main reasons for this restriction, as allowing accounts to switch between websites would make it difficult to determine what the account […]

• Does WooCommerce Payments have any fraud prevention enabled?

  WooCommerce Payments is built in partnership with Stripe, and leverages their fraud prevention tool, Radar. Radar’s functionality provides real-time fraud detection on every payment coming through your site and will block payments if necessary, before charges are placed. You can learn more about how Radar blocks payments here. That said, no fraud prevention system can […]

• Does WooCommerce Payments require the Jetpack plugin?

  The Jetpack plugin is not required to use WooCommerce Payments. WooCommerce Payments requires you to connect your site with WordPress.com, and this connection is powered by Jetpack services; however, the Jetpack plugin itself is not required for the connection. The Jetpack plugin may still be separately installed alongside WooCommerce Payments to add additional security, performance, […]

• Does WooCommerce Payments support 3D Secure?

  Yes, WooCommerce Payments supports 3D Secure (also known as “3DS” or “SCA”) on both the checkout page and the Pay For Order page. To test the checkout flow on your store with the additional 3D Secure verification step, you can use a 3D Secure test card while WooCommerce Payments is in test mode.