Allow Customers to Request Order Cancellations

Build trust among customers by allowing them to cancel orders they made by mistake with WooCommerce cancel order.

Customer Order Cancellation allows you to approve or decline cancellation requests. You can restrict order cancellations to specific order statuses, user roles, and products. You can charge an order cancellation fee and decide whether to give full or partial refunds.

Customers are required to submit a reason for canceling their orders. This information can help you decide whether to approve requests and give you data on customer behavior. Find out if they changed their minds due to an error, price, quality, or other reasons.

Features

• Allows customers to cancel orders
• Auto or manual approval of canceled orders requests
• Option to charge an order cancellation fee
• Option to pay full or partial refunds for a canceled order
• Ask customers for a reason for their order cancellations
• Provide a list of cancellation reasons for customers to select
• Inform customers and store owners about cancellations
• Hide the cancel order button or display it to specific users
• Allows users to cancel orders for selected products
• Enable the Cancel Order button for selected statuses only
• Allows customers to order again with the reordering button
• Hide the Cancel Order button after a specific time

Allow customers to cancel orders

WooCommerce order cancel for customers enables admin to allow customers to cancel orders and get refunds, or reorder with the exact product or its variation, and ask for customizations rather than getting an item they won’t like.

Restrict order cancellation to specific users

The plugin allows you to restrict cancellations to users with specific roles. For example, VIP customers can revoke orders while subscribers cannot.

Automatically cancel orders

Let customers cancel their orders as soon as they submit the request with WooCommerce auto cancel order. It ensures a swift and hassle-free shopping experience.

Manage Cancel Order requests

The wooCommerce cancel order plugin collects all the order cancellation requests in a dashboard for you to review and choose to decline or approve. You can decide which order to approve or disapprove of according to your business policies.

Display Cancel Button for specific order statuses

Display the cancel button for the specific order statuses. It enables you to show or allow order cancelation for a specific status. For example, you can allow only the pending orders to cancel and let the processing orders complete.

Impose an order cancellation fee

To discourage a higher rate of order cancellation, you can impose a fee to let the customers know that it is going to cost them. It can be a fixed amount or a percentage of the order amount.

Refund the full or partial amount of the order

You can enable the option to refund the complete amount to the customer if the order is canceled by using the WooCommerce refund order plugin. You can restrict the order status on which a full refund can be given to the customer to cover the cost of the operations for processing the order. 

You can also enable an option to partially refund orders to customers if they decide to cancel the order. With the WooCommerce partial refund plugin, you can choose to charge the cancellation fee only or deduct the refund amount on top of the cancelation fee.

Capture order cancellation reason

Improve the user experience and reduce order cancellations in the future. WooCommerce customer cancel order allows admin to get customers’ reasons behind their order cancellation.

Create a list of cancellation reasons or allow users for a custom message

Create a list of reasons customers may cancel for them to choose from. Help make the cancellation process user-friendly. You can also enable the customers to write a custom message to state their reason for order cancellation.

Email notifications for customers and store owners

With the cancel order WooCommerce plugin, you can enable email notifications for the customer and owner of the store. Notifications will keep them informed and enable them to take additional steps when needed.

Hide the Order Cancel button after some time

You can choose to hide the Cancel Order button when a set time period passes after customers place an order. Beyond the time you select, customers will not be able to cancel orders.

Restrict order cancellation to specific users

WooCommerce refund order allows you to restrict cancellations or refunds to users with specific roles. For example, VIP customers can cancel orders while subscribers cannot.

Allow order cancellation for selected products  

With the WooCommerce cancel order by customer plugin, you can allow order cancellation of selected products or categories. You can choose to exclude certain products so stock levels, on those products, won’t be disrupted.

ReOrder button to recover cancelations

WooCommerce cancel order adds a ReOrder button on canceled orders so customers can easily place their orders again.

Set a minimum amount for order cancellation

To prevent recurring order cancellations, you can set a minimum amount for allowing order cancellation with the WooCommerce allow customer to cancel order. This way you will be able to easily manage canceled orders and encourage your customers to make purchases in a particular amount.

Display Message Non-Refundable products

WooCommerce refund order enables the admin to set non-refundable products. Display a message with non-refundable products to inform customers beforehand. This way customers will know if a product is refundable or not before they make a purchase, saving you from all the later inconveniences.

Customize the cancel button

Admin can customize the cancel order button according to the outlook of your store with the cancel order in WooCommerce plugin. You can change the text of the button, background color, and button text color with help of the WooCommerce cancel order button.

Benefits

• Increases customer confidence
• Improves store by gathering helpful customer data
• Boosts conversions with improved UX and reorders

Requirements

Minimum PHP version: 5.2