Microsoft Dynamics 365 Field Service
Dynamics 365 Field Service is the Microsoft solution that provides you with great opportunities to improve your field teams: team efficiency, reduced visits, increased number of services, faster and more efficient service, fuel savings, etc. All this, improving customer satisfaction and increasing the value of your investment.
Customers increasingly appreciate the quality of service, especially in the case of maintenance requests and repairs. Aspects such as punctuality, quality of service, resolution on the first visit and ease of communication through digital channels have a definitive influence on customer satisfaction and loyalty.
In field services, 65% of requests require a technician visit and 26% of them require a second visit*. Considering the cost of each visit, if we manage to reduce their number by improving management capabilities, an ROI is generated that justifies the investment in new technologies.
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Last updated: February 22, 2022