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Don’t Let eCommerce Checkout Chase Customers Away

February 14, 2019 - 14 Comments

Do your customers tell you that your eCommerce site is a joy to shop? Probably not! While some people really do love online shopping, few rave about the actual buying experience.

We shop for goods and services we need or want. Whether or not we enjoy the shopping experience is partly a personal preference, partly the ability of the merchant to read customers. Unlike brick and mortar store owners, eCommerce businesses don’t have the opportunity to judge body language and see if customers appear satisfied. At best, they can offer real-time or automated chat assistance.

When it comes to the ultimate shopping commitment, brick and mortar stores have it pretty easy. They take the payment, swipe (usually), and bag items small enough to be carried. Customers rarely change their minds and literally abandon a shopping cart once they get in line to buy.

If only eCommerce business owners had it this easy! Instead, they are presented with depressing website statistics that point out cart abandonment and site bounce rates. They don’t have a chance to turn the charm on customers who are about to make a quick exit.

While a creative, thoughtful designer can make an eCommerce site a straightforward and satisfying shopping experience, parting with your money is never fun. But there are ways to make the actual checkout process less of a hassle for customers, and maybe even lower the cart abandonment rate in the process.

Don’t Let eCommerce Checkout Chase Customers Away.


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How to Set Up a New WooCommerce Store

July 20, 2018 - 8 Comments

This week we’ve been looking at some of the thing business owners should consider when choosing an eCommerce platform. To close things out, let’s walk through how to set up a WooCommerce store — a two-part process.

If you are starting from scratch, head to WooCommerce.com/start to get a basic site in place. If you already have a self-hosted WordPress site or a WordPress.com site with a Business plan, head to the Plugins section of your dashboard to search for, add, and activate the WooCommerce plugin.

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Understanding Hosting, Security, and Updates for WooCommerce

July 18, 2018 - 3 Comments

Open source technologies are accessible to anyone — free to download, free to use.

They provide a solid framework for your innovation, creativity, and growth and have outlasted scores of competitors, but they do require a bit of hands-on work. In part three of our eCommerce for WordPress series, we explore three topics key to setting yourself up with open source eCommerce: hosting, updates, and security.

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eCommerce Comparison: How to Choose the Right Platform For Your Business

July 17, 2018 - 5 Comments

Are you starting an eCommerce business? Or have you outgrown the software you used to launch your site?

Maybe you’re feeling locked in having just learnt that the platform you use owns your content. Or sales are booming and you want to reduce transaction fees!

Today we’re covering how to choose the right platform for your business, the second part of our series for those exploring WooCommerce.

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An Introduction to eCommerce for WordPress – WooCommerce

July 16, 2018 - 7 Comments

New to WooCommerce? It’s a free plugin that transforms WordPress websites into customizable eCommerce stores. First released in 2011 by WooThemes, a WordPress theme development agency with roots in Norway, the United Kingdom, and South Africa, it was later acquired by Automattic, makers of WordPress.com and Jetpack. In the U.S. alone, WooCommerce powers a whopping 55% of all eCommerce sites and nearly 2.3 million online stores.

Over the next few days we’ll look at some key questions and topics, starting with an introduction to eCommerce for WordPress. Welcome to Woo!

An introduction to WordPress and WooCommerce
The WooCommerce plugin is available for free on WooCommerce.com and WordPress.org.

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Tips to Optimize Post-Purchase Experience for WooCommerce

March 8, 2018 - 15 Comments

One of the single best ways to create repeat customers for your eCommerce store on WooCommerce, or any eCommerce platform, is to give them an effective post-purchase experience. After all, retaining a customer is easier than acquiring a new one.

Let’s explore four ways to keep your customers engaged post-purchase.

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