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December 6, 2018 - 35 Comments
Black Friday and Cyber Monday are behind us, but there are still plenty of holiday shoppers looking for the perfect gift. With many wanting their purchases by December 25th, it’s critical for you to plan around your carrier’s holiday shipping deadlines and set expectations with shoppers.
To help, we created this chart outlining the important send-by dates recommended by USPS for Christmas delivery.
November 6, 2018 - 9 Comments
If you’re based in the United States, get ready to expand internationally. Shipping internationally just got easier, faster, and cheaper: You can now print international USPS labels right in WooCommerce with WooCommerce Shipping.
October 17, 2018 - 14 Comments
If you run an online store, shipping is the one area where everything you do becomes tangible to your customer. At no time is this more critical to a positive customer experience than the holidays, when the product your customer is touching is likely to be a gift from a friend or family member.
But there are obstacles. If you don’t prepare, you can ruin someone’s holiday with a late or damaged shipment. Holidays offer opportunities to build your brand, increase customer loyalty, and acquire new customers…but they also offer benefits that will improve your bottom line.
The best way to ensure your business’s success is to learn how to prepare for some of the most common holiday shipping issues. In this post, we’ll cover how you can get ready for everything from lost shipments to weather delays to the general rush caused by an increase in packages.
June 7, 2018 - 9 Comments
If you’re getting started shipping physical goods with WooCommerce, and you’re based in the United States or Canada, try WooCommerce Shipping – a free service, built into WooCommerce itself, with shortcuts like live postage rates and at-home label printing to make order fulfilment easier.
June 5, 2018 - 6 Comments
If you’re going to sell physical goods online, shipping orders will be an important part of your process. There are a few key tasks new store owners need to complete, including configuring settings and choosing a carrier and delivery options.
Fortunately, there are WooCommerce extensions to save you some time — and for WooCommerce stores in the United States and Canada, WooCommerce Shipping simplifies order fulfillment.
February 2, 2018 - 6 Comments
Over in WooCommerce Customer Support, we get a pretty good overview of what people struggle with when getting started with WooCommerce based on recurring questions we receive.
We put our heads together and bundled these questions about WooCommerce into four topics: Design, shipping, payments, and troubleshooting.
Read on to fast-track your WooCommerce learning with our top 10 FAQs and their answers.
November 28, 2017 - 1 Comment
Expanding product sales to a global customer base can be a great avenue to increase volume and revenue. But selling across borders brings a host of questions. One of the areas most impacted is shipping. Let’s dive right in!
General settings
In selecting locations, you can choose to sell to all countries or to specific countries. Similarly, you can choose to ship to only those countries you sell to or to specific countries.
Shipping zones
WooCommerce 2.6 introduced shipping zones: a geographic region that allows you to customize shipping methods and options based on a customer’s location. Each zone can contain multiple shipping methods.
For example, you can offer free shipping for a domestic zone and flat rate shipping for an international zone. Learn how to set up zones at WooCommerce Shipping Zone.
May 18, 2016 - 1 Comment
Are you considering your customers’ wants and needs when choosing the available shipping options for your store?
We’ve spoken before about how important it is to consider your customers when setting up your store’s navigation, writing copy, and creating a return policy. But when it comes to shipping, you might do (or have done) what you think is best, never realizing there’s a mismatch present.
Spending just a few minutes thinking about your customers’ expectations can help you pick the right shipping methods, speeds, and options the first time — or, if your store’s been up and running a while, just in time to keep all your interested shoppers from walking away.
Here’s why you should keep your potential customers in mind when it comes to shipping, and how to best consider their expectations as you’re setting up your options.
October 30, 2015 - 1 Comment
We’ve been talking about the holidays quite a lot lately. We’ve stressed the importance of being prepared, how to find out what your customers want, and the actions you should take to have a stress-free season.
Having said all that, if you don’t already have the wheels in motion for some holiday sales or events on your WooCommerce store, it’s not too late! In fact, you’ve still got plenty of time to come up with some stellar holiday tactics, thanks in part to WooCommerce’s flexibility and hundreds of easy-to-add extensions.
To give you the push you need to start your planning — or just to help you along, if your plans are well underway — we’ve collected ten of our favorite extensions for holiday success. From shipping add-ons to kind gestures, these extensions will help you attract more shoppers, ship more packages, and have the best holiday ever.
Interested? Have a look at what we’ve picked out just for you.
October 20, 2015 - 1 Comment
Store owners, take note: the National Retail Federation has forecasted total sales in the range of $105 billion USD during the 2015 holiday season.
Getting a piece of this enormous pie depends on a lot of things. You need to have a great selection of products, timely and convincing marketing, and a committed team.
You also need to think about how to keep that piece of the pie — that is, how to prevent your newly convinced customers from feeling frustrated with any part of the purchasing process and sending their products right back to where they came from.
Shipments are one of the most crucial parts of the holiday shopping season, and if handled well, they can help you secure repeat customers and prevent returns or other complaints. Let’s take a look at a few ways you can ensure smooth shipments during this busy time, and keep the piece of the pie you’re working so hard to earn.
October 8, 2015 - Leave a comment
The holidays are often an incredible time for store owners. Sales are up, and with them your profits.
But they are the holidays, after all. You’ve got to rest sometime. Which means finding a way to kindly tell your customers “you’ve got until this date to buy, and after that I’m out of here.”
Not always the easiest thing to do. Especially when about 15% of shoppers wait until the last two weeks of December to start buying gifts.
But all this comes down to finding ways to effectively communicate holiday deadlines in your online store. Whether it’s through a homepage banner, an in-cart notice, or even a dedicated email, you can let your customers know that their time is almost up, and set clear expectations for the arrivals of their purchases on top of that.
Read on to learn how to master the art of holiday communication, and — as a bonus — to get first dibs on a spot at our upcoming holiday webinar.
July 30, 2015 - 13 Comments
You started your eCommerce business and it’s taken off. Products are selling and customers need to receive it all. How are you getting everything from point A to point B?
Shipping can get frustrating fast. But it doesn’t have to be a stressful experience. Having worked with thousands of store owners like yourself, we’ve seen the pitfalls both new and experienced businesses make when it comes to shipping.
We’ve collected the top seven things you need to give love and attention to when you’re getting started with shipping to save you time, money, energy, and stress. Read on to find out what they are!
July 16, 2015 - 22 Comments
Shipping is often the “make or break” point of a consumer’s online purchase. If it’s too costly, not offered via their preferred carrier, or perhaps even inconvenient in some way, a potential customer is more than happy to abandon their shopping cart so they can find what they want elsewhere.
There are plenty of ways to avoid losing your shoppers over a mere shipping setting, though. Plenty of add-ons and extensions are available that can help you expand your store’s shipping options, and they go far beyond simply adding another carrier or switching to flat fees. With the right extensions, you can charge more accurately, split up orders, and even skip the shipping process entirely.
To help you grow your store and make your customers happier, today we’re presenting eight somewhat more advanced shipping options to consider when you’re selling online… and the WooCommerce extensions that make them possible. From location-based fees to local pickup, these extensions will give you the power to expand your options exponentially and convert more of your shoppers into paying customers.
Read on to get some insight on shipping options you might have never considered before now!
June 3, 2015 - 7 Comments
Dropshipping is a fulfillment method that’s becoming more popular — but it’s not just for large businesses. Thousands of people run successful online marketplaces that utilize it.
Anyone with an Internet connection and a few hours a week can easily get started with dropshipping. Whether you’re new to the world of eCommerce or an established retailer looking to add to your product catalog, dropshipping can play a role in your business.
Today, we’ll go over what dropshipping is, and what types of businesses benefit the most from it. We’ll also talk about the product and market research process, how to find reliable dropship suppliers, and what you should know about order fulfillment and customer service.
Let’s get started!
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