Order Protection for WooCommerce
by
Xyno Tech
A WooCommerce plugin for order protection and warranty management, offering customizable options, claims handling, and tracking with chat support.
- Admins can create and assign warranty rules to specific products, allowing users to select options on both product and archive pages.
- Users can submit warranty claims easily, with admins receiving them directly in the dashboard for quick resolution.
- A chat feature enables users to discuss warranty claims with admins, linked to their orders for seamless support.
- Admins can set rules for order protection fees, and users can opt for this coverage at checkout for added security.
- Admins can manage warranty claims, order protection claims, and refund requests from a single dashboard, streamlining their workflow.
- Admins can define refund periods, allowing users to request refunds directly from the dashboard within the specified timeframe.
- Admins can offer various extended support packages for virtual and downloadable products, catering to user needs.
Features Details:
Warranty Management
Rule Settings
Admins can create rules that apply to specific products, categories, tags, or the whole store. They can manage warranties for different user roles, including guest users. Admins can set various warranty periods with prices for each, and have the option to activate or deactivate any rule.
User End
Users can choose from different warranty options based on their needs. Once selected, the warranty option will be added to the cart and carried through the order process.
My Account Area
Users can view the remaining warranties for each order. They can claim warranties directly from the “My Account” section in the orders table.
Warranty Claims
Users can submit a warranty claim by clicking the “Claim Warranty” button for their order.
Warranty Management at Admin End:
Submitted claims will trigger an email to the admin, appear on the order edit page, and display in the admin dashboard.
General Settings
Customize the warranty dropdown layout, email settings, and terms and conditions according to preferences.
Order Protection
Rule Settings
Admins can create various rules for applying the order protection fee, including conditions like:
- Total items in the cart
- Subtotal in the cart
- Specific products or categories in the cart
- Total weight, width, or length in the cart
- Specific user roles
Admins can activate or deactivate rules and set multiple conditions for each rule.
Cart Page Behavior
If rule conditions match, an order protection checkbox will appear. Users can enable or disable it as needed.
User Claim Feature
Users can file a claim from the “My Account” area by filling out a form, uploading files, and submitting it.
Admin Claim Management
Claims are emailed to admins and appear on the order edit page and dashboard.
Refund Requests
Refund Periods
Admins can define refund periods for specific products, which are displayed as badges on product pages. Users can request refunds within this period from the “My Account” section.
Admin Management
Refund requests trigger an email and appear on the admin’s dashboard and order edit page.
Extended Support Feature
Admins can create extended support options for virtual and downloadable products, set their prices, and display them during the checkout process.