Woo Bot is a fully configurable simple ChatBot that allows search for products quickly and easily for your customers. It helps online stores to convert abandoning visitors into customers. This ChatBot answers the questions intelligently and allows the owner to configure unanswered questions. The owner can configure the welcome message and respond to all unanswered questions. You can set offers or coupons in the welcome message which can attract visitors to purchase something on your online store.

Woo Bot is a next-generation customer interaction platform that allows online stores to connect with their customers and automate customer service live chat conversations. Statistics show that chat bots increase conversion rates and 38% of customers say they are more likely to return to an online store that has a chat feature (source). It increases customer engagement and satisfaction, which result in sales increase.

Features

• Open chat bot on exit intent.
• Product search.
• Product thumbnail in chat with link to product page.
• Chat icon configuration.
• Chat icon and background color configuration.
• Chat popup theme (dark / light) configuration.
• Chat popup background image configuration.
• Add responses in the back end for commonly asked questions.
• Email notifications for new questions.
• Simple shortcode for chat call to action.
• Track all chats with chat log.

Usage

Customers can see the chat icon at the bottom, right-hand corner of your website. After clicking on the chat icon, customers can see the chat popup and start a conversation. All conversations are saved in the back end and admins can track all chats.

Plugin setup — back end

Response listing — back end

Add / edit response — back end

Chat logs listing — back end

Chat conversation view — back end

Chat icon — front end

Chat conversation —text

Chat conversation —product search

Frequently asked questions

How does it work?

Woo Bot for WooCommerce helps you convert customers who abandon their cart into customers. Users can search products and get answers to their questions.

How does the technology work?

Its exit-intent technology tracks cursor movement in real-time and opens the chat popup with an exit message. You can offer a coupon code to try to convince customers not to leave the website.

How does it help to increase revenue?

A chat bot is a second chance to bring a visitor one step closer to becoming a customer, which will increase your conversion rate and of course, revenue.

Requirements

Minimum PHP version: 5.6