30 Day Money Back Guarantee & Refund Policy
At WooCommerce.com, we want to ensure that you are 100% happy with your purchase.
- If you have technical or sales queries, do not hesitate to contact us.
- If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.
Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
WooCommerce.com and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
Please note that products using the Billing API for SaaS Products are subject to the respective third-party’s refund policy.
Requesting a Refund
To request a refund:
- Go to WooCommerce.com > Account > Orders
- Select the order number of the product you want to refund.
- Select the ellipsis icon (three dots) next to the order total column. This opens a prompt to Request a Refund.
- Note: If you do not see the ellipsis icon, it means the 30-day period has passed.
- Click the link to Request a refund. A Refund Request Form displays.
- Select a refund reason from the drop-down menu and add details about your reason for the refund request.
- Select Request Refund.
An automated response confirming receipt is sent to the email address associated with your account. Once we’ve had a chance to review the request, we will be in touch about the refund process.
WooCommerce Payments Card Reader Return Policy
Return hardware purchased on WooCommerce.com
WooCommerce offers a 90-day return policy upon purchase of a BBPOS Chipper 2X BT Card Reader on WooCommerce.com. Please contact WooCommerce Support to start the returns process. Readers must be in their original condition and original packaging, and in good condition. You must return all products, cords and cables, including parts and documentation that were included in the original packaging. Refunds will be applied to the original purchase method on file.
In order to start your return please take the following steps:
- Locate your Order # from your original order confirmation email.
- Contact WooCommerce Support and in the subject line put Return Card Reader
- Our support team will outline the steps necessary to return your reader, including issuing a prepaid return label.
If you’re outside of the 90-day return policy, we will not accept returns on the card readers. However, we want to ensure that you have the best customer experience, and are happy to help you troubleshoot or work through any issue with your card reader.