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Scratch Case Study: Changing The Dry Pet Food Business For The Better

November 16, 2018 - 9 Comments

If you’ve spent precious minutes in a supermarket trying to decipher which variety of near-identical dry pet food is right for your dog – and even if you haven’t – you’ll appreciate the simplicity of Scratch.

Founded by Mike Halligan and Doug Spiegelhauer in early 2018, this thoughtful Australian startup has three audacious goals: eliminate the guesswork, bureaucracy, and secrecy that dogs the pet food industry, to make customers smile, and to save the planet while they’re at it. And they do it all with WooCommerce and WooCommerce Subscriptions.

Scratch Pet Food's home page

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Why WooCommerce Merchants Should Consider Selling on Amazon

November 1, 2018 - 14 Comments

“Should I be selling on Amazon or through my own online store?”.

This is a common question asked by online sellers. The answer? Both.

Today, successful online sellers are those that are reaching out to meet their customers everywhere they shop online, embracing multi-channel selling and giving their products as many chances as possible to be seen, bought and loved by more customers and there’s no better way to get started than by adding Amazon to your channel mix.

Whether you’re just starting out or you already have your own successful online store, here are five reasons why you should consider selling on Amazon.

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Nuria Beauty Case Study: Supporting Girls’ Education and Brightening Skin Worldwide

October 30, 2018 - 19 Comments

Using the powerful WooCommerce platform, we’ve helped a host of businesses improve their existing stores and increase their online revenues.

We’ve also had a number of companies that have come to us for brand new sites in order to build their eCommerce presence from the ground up. Such was the case with Nuria Beauty, a worldly skincare brand dedicated to supporting girls’ education.

Homepage Above the Fold Nuria Beauty

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WooCommerce Happiness Engineers’ Holiday Checklist

October 25, 2018 - 20 Comments

In all the productivity and preparation for the holiday season, some important elements of your business can be overlooked. Over in WooCommerce.com Happiness, we identified four focal areas — two physical, two technical — that can sometimes cause a few bumps in the road, and put a checklist together to keep you covered.

So, here are the four areas to watch over in order to keep your store running smoothly this holiday season.

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Everything You Should Know about WooCommerce Gift Guides

October 10, 2018 - 7 Comments

I love to give people gifts. There’s something so cool about finding the perfect item for someone based on an offhand comment, something you noticed, or something they didn’t realize they needed. But… finding a great gift is hard when you don’t have the perfect idea ready to go. I find giving gifts toughest to do around the holidays because I’m looking for gifts for a lot of people at once.

At this time of year, I want help to generate ideas. I’ll often know of a store that my gift recipient likes, but I might not have a particular item in mind. I find gift guides extremely useful in this situation — I’ll visit a store, see that they have “Gifts for brothers”, “Gifts for moms”, or similar, and check out a few guides to find something my recipient will like.

Gift guides are a really useful tool for new customers and can be key to encouraging that first order from a customer. Once someone has purchased once, you’re in a better position to market to them and encourage them to come back after the holidays — repeat customers have a 27% chance of returning, so gift guides are worth the initial investment to start a relationship with a customer.

For returning customers, gift guides also have value. They help focus customer attention on specific items and help existing customers who are already loyal to your shop find the perfect item even when they don’t have something specific in mind.

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Leverage Data and Reporting to Drive Holiday Sales

October 3, 2018 - 15 Comments

The holidays are your chance to test out all the new strategies and products you’ve been working on throughout the year.

The last thing you want to be during your busiest time of the year is uncertain. You need to go into the holiday season prepared. You need the data to back up each of the decisions you make. And you need to act quickly, or you’ll have to wait until next year to try again.

As the founder and developer of Metorik, I’ve worked with thousands of stores around the holiday season, helping them maximize and understand their results. In this post, I want to share with you some tips that will ensure you’re ready from a reporting perspective these holidays.

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How to Make Your Store Navigation Holiday-Shopper Friendly

October 1, 2018 - 11 Comments

The holiday season can bring about something of a curious change in customer behavior:

Shoppers that might usually wait patiently for deliveries become frantic with delays. Out of stock notifications do not go down well. And your inbox might get some surprises!

The holidays also change the way shoppers navigate your store. If someone knows exactly what they want, they’ll probably turn to site search — but holiday shoppers are more likely to use your menus, widgets, footer, and other navigational options to browse.

If your store’s navigation isn’t useful for holiday shoppers, it can lead to them ditching you for a competitor. Shoppers just don’t have the time or the patience to struggle with confusing menus or missing pages this time of year… which means that your mistakes here could be costly.

Here are a few things navigational things to consider for best-serving busy holiday shoppers.

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Getting Your WooCommerce Settings Right for The Holiday Rush

September 30, 2018 - 13 Comments

As you head into the holiday season, it’s common to think big picture – as in the big things you’re going to do to drive traffic, increase sales, and keep your customers happy – but it’s also critical to think about some little things that might make a big difference.

Including your WooCommerce store’s settings.

It’s worth checking on these settings, from your store emails to your low stock threshold to the text in your site-wide notice, before things get really busy.

So, here are some important WooCommerce settings to review before the holidays begin.

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Level Up Your WooCommerce Skills at WooSesh 2018

September 28, 2018 - 6 Comments

Putting better eCommerce sites into the world is something that benefits all of us. Building truly remarkable sites is hard work, and we want to make it a little easier.

So, we have created an entire virtual conference called WooSesh – taking place this October 18 and 19 – to help you:

  • Improve your WooCommerce skills
  • Be inspired by new ideas
  • Forge meaningful connections that will help you build better eCommerce sites

The entire event is free to attend, you just need to register and make time to participate.

If you’re wondering if WooSesh is for you, here is an exploration of the four most common approaches to learning – ad hoc, focused, practical application and group – all of which will be present over the two-day lineup, as well as what else to expect at WooSesh.

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From Non-Profit to Retail Startup: How the World Wildlife Fund is using eCommerce for Good

September 27, 2018 - 5 Comments

As we learn more about the environmental impact of the clothing industry, many online retailers are cleaning up their manufacturing practices to be more ethical and sustainable. In the case of the World Wildlife Fund (WWF), being kind to the earth came first and has been driving their initiatives since. And it’s no different for their recent foray into eCommerce, which reflects their commitment to promoting eco-friendly choices thanks to a well-designed product and an equally slick online shop.

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eCommerce Couponing Pitfalls and How to Avoid Them

September 20, 2018 - 8 Comments

Everybody loves coupons – but too many coupons and discounts devalue your brand.

When a store overuses coupons, it’s often a sign of an inferior product or a marketing person who’s out of ideas. It can also send the message that you don’t believe in your products, and they’re not worth what you’re charging.

The best approach on coupons? Use them as a way to drive desired behaviors or to reward customers. Our friends at PHLEARN, the number one Photoshop and photography tutorial website in the world, gave us some good tips based on their vast experience running a successful education platform.

Driving behavior

Encourage customers to perform the actions you want by showing them the way
Encourage customers to perform the actions you want by showing them the way
(Photo credit: Dover Air Force Base)

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How to Use Coupons and Email to Drive Customer Retention

September 19, 2018 - 15 Comments

Creating coupons with WooCommerce is straightforward, and coupons are effective tools to market your store and products, convert visitors into customers, and retain loyal shoppers.

But how exactly do you use them to drive revenue and customer loyalty? Here are some tried and tested customer retention tactics with coupons.

Start by collecting email addresses

Collect email addresses using MailChimp for WooCommerce
MailChimp and WooCommerce play well together

Do you have email addresses for your store visitors? Collecting them is the first step to a good email marketing strategy: One of the most effective ways to market coupons and stay in touch with your customers is through email.

MailChimp for WooCommerce is your ally here. MailChimp is loved by marketers because it makes life easier. It also offers more than just email marketing tools — for free! Let’s learn how to use MailChimp to display a popup window offering your customers a coupon in exchange for their email.

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How to Create Coupons with WooCommerce

September 18, 2018 - 14 Comments

Coupons are a great way to attract new customers and get loyal ones to come back for more.

WooCommerce includes simple yet powerful coupon functionality that fits most stores’ needs right out-of-the-box — which means you can start offering coupons with WooCommerce in just a few clicks.

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Why to Recommend WooCommerce and WordPress for SEO-focused Businesses

September 11, 2018 - 28 Comments

As the owner of an SEO-focused agency building large and small eCommerce sites, the first question I ask potential clients is if they’re playing the long-term game, and by that I mean: what’s the ultimate goal for their business? Market leadership? ROAS (return on advertising spend)? Steady growth with excellent brand recognition?

If they have set their sites on any of these, we know they need to optimize for the top of the funnel and build awareness of their site with strong search engine optimization. And for that, we always recommend building with — or migrating to — WooCommerce and WordPress.

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Four Key Metrics For eCommerce Profitability

September 7, 2018 - 8 Comments

All businesses start with a specific goal in mind. For most, it’s profit.

Even at not-for-profit organizations – or when the main driver of a business is a personal goal, like being able to work in a more flexible way or spending more time with family – income is almost always required for sustainability.

Entrepreneurship can deliver on the various freedoms it promises, but success requires an active understanding of a business’s finances – which starts with knowing what to measure.

As management consultant Peter Drucker says, “What gets measured gets managed.” – so here are four key metrics of eCommerce profitability.

1. Gross profit margin

Gross profit margin is “a financial metric used to assess a company’s financial health and business model by revealing the proportion of money left over from revenues after accounting for the cost of goods sold (COGS).”

Gross Profit Margin = (Revenue - Cost of Goods Sold)Revenue

Gross profit margin is critical because it immediately gives you an overview of how your current revenue is serving the rest of your business, and whether it is doing so at a profit or a loss. This has a far-reaching impact on your strategic and tactical options for how to run your business.

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How to Grow and Improve Operations with eCommerce Inventory Management

September 4, 2018 - 16 Comments

Are you looking to improve your eCommerce inventory management?

According to a 2017 report, 43 percent of small business owners still count inventory by hand, rely on pen and paper, and manually key in data. That’s staggering, given how fast-paced and competitive today’s market is.

It’s these kinds of manual systems that lead to supply chain nightmares – from ending up with excess stock through to poor cash flow.

How do you get a handle on your inventory cleverly and efficiently? It’s easier than you might think.

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