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A continuous journey of customer support optimization

January 20, 2012 - 41 Comments

Simplify. Work out the kinks. Re-focus.

That’s our plan for 2012, discussed in meticulous detail over the past couple weeks during Magnus’s visit to Cape Town. Exactly what that entails remains top secret for now. What we hope will increase happiness levels amongst our users is our quest to make our support structures more efficient. Working out the kinks.

With 123 themes and 123 theme docs, and other support resources including a knowledgebase, FAQs, a support forum, tutorials and a video library catering for over 130,000 users it’s very much a daunting work in progress that we are tackling one resource at a time. Below details some of the work going on behind the scenes recently.

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The Best Ways to Make WooUsers Happy

May 11, 2011 - 16 Comments

One of my favorite parts of working with the WooCommunity is hearing from a satisfied customer. We aren’t always able to make everyone happy, but for the most part I’d say we get the job done and have many happy WooThemes fans from it. 100% Satisfaction is always something we’re striving for, but for some people we just won’t ever be able to put a smile on their face. I do think I’ve developed a bit of a strategy though in my short time and experience working with Woo.

Here are the ways I’ve found to make and keep WooUsers happy…

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