Last modified: August 1, 2020
These Use Terms are a contract between you and us and govern your use of the WooCommerce Service, which is defined in the Glossary at the end of these Use Terms. These Use Terms describe our commitments to you, and your rights and responsibilities when using the WooCommerce Service. Please read them carefully, and reach out to us if you have any questions.
Agreeing to these Use Terms is a condition of any WooCommerce Service use. You signify your agreement to these Use Terms and are legally bound by them from the date on which you:
- Click to accept or agree to these Use Terms where WooCommerce presents an option to do so, either on the Website or otherwise; or
- Use the Services in any way, in which case you understand and agree that your WooCommerce Service use will signify your acceptance of these Use Terms from the moment you first begin to use the WooCommerce Service.
Your use of certain features offered via WooCommerce, such as those related to tax calculation, payment, and shipping, require Jetpack to function. As such, if you enable or use those features, the terms related to Jetpack and Ecommerce here also apply.
You agree that we may, in our sole discretion, amend these Use Terms at any time, in any way and from time to time. We will publish details of our proposed amendments to these Use Terms in a notice to this effect on our Website. This notice will identify the specific amendments we propose making to these Use Terms and the date on which these proposed amendments will become effective.
You agree that such a notice will be adequate notice of the proposed amendments and that these amendments shall automatically come into effect on the date specified in this notice. You further agree that it is your responsibility to review these Use Terms regularly in the event that we do publish a notice of proposed changes. Your continued use of the WooCommerce Service (except where your continued use of WooCommerce Service is permissible in terms of, for example, specific licenses) will be subject to you agreeing to the amended Use Terms.
Interpreting these Use Terms
These Use Terms contains a number of words and phrases which have specific meanings and most of which are capitalised. The Glossary, below, contains many of these words and phrases (others are set out in these Use Terms’ body and are designated by terms in quotation marks).
We also apply certain rules when interpreting these Use Terms and the Interpretation Guide, which sets out these rules, is below.
These Use Terms shall continue to bind you for so long as you make use of WooCommerce Service.
Effects of Termination
In the event these Use Terms are terminated for any reason whatsoever, the following clauses shall survive termination and continue to bind you:
The WooCommerce Service
Our Website details the WooCommerce Service which, broadly, comprises the following components:
- Support Service;
- Related Software Products.
We grant you a limited and non-exclusive right to use the WooCommerce Service (subject to any other applicable licenses such as the GPL) solely for the purposes which the WooCommerce Service is intended for and as permitted by the licenses applicable to the WooCommerce Service components. This right is not transferable to any other person unless we agree.
You agree that, except where the nature of the WooCommerce Service requires otherwise, each component of the WooCommerce Service constitutes a separate and distinct service, and we are not necessarily obliged to render two or more components of the WooCommerce Service as a single, indivisible service.
Our products are licensed under the GPL (click here to find out more about the GPL).
When you purchase paid Products, you will receive access to a Support Service for those Products for a period of one year. You may renew the Support Service for your paid Products on the anniversary of your paid Products’ purchase. For more information about the Support Service, read below.
Some of our Products have been contributed by 3rd Party service providers. These 3rd Party service providers may change from time to time and the Products they contribute may not always be available through the WooCommerce Service.
As we pointed out above, when you purchase paid Products, you will receive access to a Support Service developed to support the specific paid Products you have purchased. The Website contains more information about the specific Support Service you receive with each paid Product purchase. The corresponding Support Service is valid for 1 year from the date of your purchase, regardless of which paid Product you purchase, after which time the Support Service will come to an end.
Support Services are only available to you and you may not transfer them to any other person without our express, written consent. We may refuse to give consent for this at our discretion.
WooCommerce grants users a Content License in respect of WooCommerce’ Intellectual Property which forms part of the Services.
To the extent that any copying, reproduction, distribution, transmission, display, broadcasting or publishing of any Content is expressly permitted (such permission to be interpreted in its most restrictive sense) users may do so, provided that all trademarks, trade names and all copyright, ownership, proprietary and confidentiality notices included on or in relation to the Content are retained and displayed without alteration or modification and not in any manner obscured or removed.
Users are further required, as a condition of this Content License, to clearly and expressly attribute WooCommerce as the Content’s source.
Users acknowledge that they do not acquire any ownership rights or rights to use the Content except where explicitly permitted to do so. In the event WooCommerce revokes the Content License, users may no longer use the Content.
Changes to the Services
We may change any aspect of the WooCommerce Service on written notice to you. These changes may include discontinuing aspects of the WooCommerce Service or the WooCommerce Service in its entirety. In the event we do make any changes to any aspect of the WooCommerce Service, we will publish updated WooCommerce Service information which shall detail the –
- proposed changes to the WooCommerce Service; and
- the date on which these proposed changes shall be implemented.
Changes to the WooCommerce Service may, at our sole discretion, require consequential changes to fees payable for and delivery timeframes applicable to the aspects of the WooCommerce Service affected by the changes. We will similarly notify you of any such changes to fees payable or delivery timeframes.
Subscription fees are payable in advance. By purchasing a Subscription, you authorize us to charge your payment method immediately and on a pre-pay basis for the Subscription period indicated. We may, in our sole discretion, suspend any aspect of the WooCommerce Service which you have not paid for.
To the extent permitted by law, or unless explicitly stated otherwise, all fees are exclusive of applicable federal, provincial, state, local or other governmental sales, value-added, goods and services, harmonized or other taxes, fees, or charges now in force or enacted in the future. You are responsible for payment of all applicable taxes relating to your use of our Services, your payments, or your purchases. If we are obligated to pay or collect taxes on the fees you’ve paid or will pay, you are responsible for such taxes, and we may collect payment for such taxes.
You may claim a refund of any fees you have paid for any Subscription within 1 month of your purchase. Your use of the WooCommerce Service you are claiming a refund for may be terminated when you are refunded.
Without detracting from any of our rights, you agree that we are entitled to discontinue any aspect of the Subscription you may be using if you fail to pay any amount when it falls due or if you breach these Use Terms. In the event we incur expenses to recover amounts you owe us, you further agree that we may recover our legal costs on the attorney and own client scale, collection charges and tracing fees, and any applicable VAT.
You may be required to register on the Website in order to make use of the WooCommerce Service. Once registered, you will be able to log into your account using your chosen usernames and passwords.
You may not impersonate another person and you are required to associate your real identity with your account.
You agree that we may deny you use of the WooCommerce Service should you breach your warranty or subsequently be found to have breached this warranty. We may take steps to verify your personal information once you have completed the requisite registration process for the WooCommerce Service and these steps may include, and are not limited to, email verification. You agree to submit to this verification process and irrevocably consent to us gaining access to relevant information held by 3rd Parties which may be reasonably required to complete the verification process. You acknowledge and agree that your access to the WooCommerce Service may be limited until this verification process has been successfully completed.
Should you not agree to our verification process or withhold your consent to us processing your personal information, your WooCommerce Service use may be suspended or terminated.
Without limiting our liability limitation provisions below, you waive any claims you may have against us or our Associates in the event we deny you use of the WooCommerce Service where you have breached these Use Terms or otherwise failed to fulfill your obligations to WooCommerce.
Passwords and Account Security
You agree that the security of their WooCommerce Service user account is solely your responsibility. You further agree that:
- you are responsible for maintaining and promptly updating personal information and any other information you submit to us, keeping it accurate, current and complete;
- if you believe your WooCommerce Service user account’s security or integrity has been compromised in any way, you agree to notify us immediately and that you will be liable for any Losses you suffer should you fail to notify us timeously;
- we reserve the right to suspend your WooCommerce Service pending an investigation and resolution if any security violations are believed to have occurred in association with your WooCommerce Services user account.
Except as expressly set out in these Use Terms, we do not make any representation or give any warranties whatsoever with respect to the WooCommerce Service.
You represent and warrant that your use of the WooCommerce Service:
- Will be in strict accordance with these Use Terms;
- Will comply with all applicable laws and regulations (including, without limitation, all applicable laws regarding online conduct and acceptable content, privacy, data protection, and the transmission of technical data exported from the United States or the country in which you reside);
- Will not use the WooCommerce Service for any unlawful purposes, to sell products unlawfully, or in furtherance of illegal activities;
Will not infringe or misappropriate the intellectual property rights of any third party;
- Will not overburden our systems, as determined by us in our sole discretion;
- Will not disclose sensitive personal information of others;
- Will not be used to send spam or bulk unsolicited messages;
- Will not interfere with, disrupt, or attack any service or network; and
- Will not be used to create, distribute, or enable material that is – or that facilitates or operates in conjunction with – malware, spyware, adware, or other malicious programs or code.
If you are not, factually or legally, authorised to bind another person as our Customer to these Use Terms, you agree that you will be personally liable to WooCommerce for any amounts due to us in terms of these Use Terms or otherwise as a consequence of using the WooCommerce Service in the event the legal entity concerned refuses or fails to pay any amounts which are due to us and as if you contracted with us for your personal WooCommerce Service use.
Disclaimers and Limitation of Liability
To the fullest extent permissible by law, we disclaim all warranties of any kind, whether express or implied in respect of the WooCommerce Service and you use the WooCommerce Service at your own risk.
You agree that neither we or our Associates shall be liable for any Losses which you may sustain however arising and whatever the cause, in particular pursuant to your or any 3rd Party’s use of, access to and/or interference with the WooCommerce Service.
You also agree that our liability to you pursuant to these Use Terms shall furthermore be limited to the total amount of the fees you paid for your WooCommerce Service use.
We have not reviewed, and cannot review, all of the items for sale through sites or stores using the WooCommerce Service. We have no control over those stores and are not responsible for their contents. We are not responsible for any use or effects from the sale or purchase of items through a site or store using the WooCommerce Service. So, for example:
- We do not endorse any items for sale or represent that their description or labeling is accurate, useful, or non-harmful.
- If you sell items through a site or store using the WooCommerce Service, you are solely and entirely responsible for those items, and for any harm resulting from those items or your conduct.
- If you purchase any items through a site or store using the WooCommerce Service, you agree that you will look solely to the seller for any damages that result from your purchase or use of those items.
- We disclaim any responsibility for any harm resulting from anyone’s use or purchase of any items through a site or store using the WooCommerce Service.
- We are not a party to, and will have no responsibility or liability for, any communications, transactions, interactions, or disputes between buyers and sellers.
- We are not involved in transactions that take place on stores or sites using the WooCommerce Service, including any subscriptions, store operations, sales, refunds, or returns. We disclaim any responsibility for the quality, timing, pricing, or legality of what may or may not be included in exchange for payment, or any goods or services purchased. If you have any questions or complaints, please contact the store or site owner using the WooCommerce Service.
- We do not represent that items for sale are the intellectual or rightful property of the seller. We disclaim responsibility for any technical inaccuracies, typographical mistakes, or other errors describing items listed on sites or stores using the WooCommerce Service; or violations or infringements of the privacy, publicity rights, intellectual property rights, or other proprietary rights of third parties.
You agree to indemnify and hold harmless WooCommerce, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all losses, liabilities, demands, damages, costs, claims, and expenses, including attorneys’ fees, arising out of or related to your use of our Services, including but not limited to your violation of the Agreement, Content that you post, and any ecommerce activities conducted through your or another user’s website.
Maintenance and Repair
You acknowledge that from time to time the WooCommerce Service may be suspended, either in part or as a whole, for maintenance, repair and improvements. We agree, wherever reasonably possible, to give twenty-four (24) hours notice of suspension of the WooCommerce Service affected by the proposed suspension. We deal with this in more detail in our Support Policy.
Save as set out elsewhere in these Use Terms or the Support Policy, we shall not be liable for any Losses which may be sustained as a result of the suspension of the WooCommerce Service save as provided for in the Support Policy, where applicable.
If any person is of the view that his, her or its rights have been infringed through unlawful WooCommerce Service use by any person, that person may address a complaint to WooCommerce which satisfies the following requirements and/or sets out the following information:
- the full names and address of the complainant;
- the written or electronic signature of the complainant;
- identification of the right that has allegedly been infringed;
- identification of the material or activity that is claimed to be the subject of unlawful activity;
- the remedial action required to be taken by WooCommerce in respect of the complaint;
- telephonic and electronic contact details, if any, of the complainant;
- a statement that the complainant is acting in good faith;
- a statement by the complainant that the information in the take-down notification is to his or her knowledge true and correct.
Notifications must be addressed to:
We will investigate the complaint on receipt of a complete and properly formulated complaint notice and will take appropriate action, where necessary. Such action may include, but is not limited to, removing offending Content and/or taking appropriate steps against offending users or Customers, where appropriate. We may not be able to, or it may not be appropriate for us to, respond to or act on every complaint.
Subject to any other provision of these Use Terms providing for the remedy of any breach of any provision of these Use Terms, should either Party (“the Offending Party”) commit a breach of any provision of these Use Terms and fail to remedy such breach within 10 days of receiving written notice from the other Party (“the Aggrieved Party”) requiring the Offending Party to do so, then the Aggrieved Party shall be entitled, without prejudice to its other rights in law to:
- Cancel these Use Terms, provided the breach in question is a material breach going to the root of these Use Terms; or
- Claim specific performance of all of the Offending Party’s obligations whether or not due for performance
in either event without prejudice to the Aggrieved Party’s right to claim damages.
We reserve the right to terminate your use of and access to the WooCommerce Service if we determine in our sole discretion that your use violates these Use Terms.
Either Party shall be entitled to summarily terminate these Use Terms in the event of the other Party being placed in liquidation or under judicial management, whether provisionally or finally, or in the event of the other Party entering into a compromise with its creditors generally. All amounts due by the other Party in terms of these Use Terms shall, in the circumstances contemplated in this clause, immediately become due and payable to the prejudiced Party.
Governing Law and Jurisdiction
Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of the state of California, U.S.A., excluding its conflict of law provisions. The proper venue for any disputes arising out of or relating to the Agreement and any access to or use of our Services will be the state and federal courts located in San Francisco County, California.
You acknowledge that, from time to time, the WooCommerce Service may be suspended due to causes beyond our control which we refer to as Interruption Events.
You agree that we will be relieved of our obligations in terms of these Use Terms during the period that the Interruption Event and its consequences continue, only to the extent we are reasonably prevented from fulfilling our obligations, and we shall not be liable for any Losses which you may suffer as a result.
We will make reasonable efforts to notify you of an Interruption Event in writing as soon as we become reasonably aware of the Interruption Event.
In the event that an Interruption Event exceeds 2 calendar months and in the event that neither we or our nominee are able to provide alternative services and/or facilities, either you or we may terminate these Use Terms and shall only remain liable for performance under these Use Terms which fell due immediately prior to the Interruption Event.
By users or you
Users or, where appropriate, you shall not be entitled to cede, delegate, assign or otherwise transfer all or any of its rights, interests or obligations under and/or in terms of these Use Terms except with our prior written consent. We will not unreasonably withhold our consent.
We are entitled to cede, delegate, assign or otherwise transfer all or any of our rights, interests or obligations under and/or in terms of these Use Terms subject to us giving you reasonable written notice to that effect.
If any court which has jurisdiction finds any clause or term of these Use Terms to be unenforceable, then the Parties agree that the remaining terms and provisions of these Use Terms shall be deemed to be severable from the unenforceable provisions and shall continue in full force and effect unless such unenforceability goes to the root of these Use Terms, in which case these Use Terms shall terminate.
These Use Terms, as read with the documents referenced in these Use Terms, constitute the sole record of the agreement between the Parties in regard to its subject matter.
No Party shall be bound by any express or implied term, representation, warranty, promise or the like, not recorded in these Use Terms.
No addition to, variation or consensual cancellation of these Use Terms, including this clause, shall be of any force or effect unless in writing and signed by or on behalf of all the Parties.
No data message, including an e-mail, SMS and recorded voice message, which you send to us shall amend these Use Terms or the rights and duties of the Parties in any manner unless the Parties expressly state, and specify the extent to which, the data message amends these Use Terms or the Parties’ rights and duties in any material respect.
No indulgence which any of the Parties (“the Grantor”) may grant to any other (“the Grantee(s)”) shall constitute a waiver of any of the Grantor’s rights, who shall not be precluded from exercising any rights against the Grantee(s) which might have arisen in the past or which might arise in the future.
The Parties undertake at all times to take all reasonable steps to implement and comply with these Use Terms.
In these Use Terms, headings are for convenience and are not intended to be used to interpret the Use Terms.
If the Use Terms refers to a Party who is liquidated or sequestrated (or has been through a comparable process under a different legal system), then the Use Terms will also be applicable to and binding on that Party’s liquidator or trustee, as the case may be.
Unless these Use Terms indicates to the contrary, any references to any gender includes the other genders, a natural person includes an artificial person and vice versa, the singular includes the plural and vice versa.
The rule of construction that the contract shall be interpreted against the Party responsible for the drafting or preparation of these Use Terms, shall not apply.
Where in these Use Terms provision is made for the Parties (or either of them) to agree on or grant approval in respect of any matter, such Use Terms or approval shall only be valid and binding on the Parties thereto if reduced to writing and signed by the duly authorised representative of such Parties.
The use of the word “including” followed by a specific example shall not be construed as limiting the meaning of the general wording preceding it and the eiusdem generis rule shall not be applied in the interpretation of such general wording or such specific example.
All annexures, addenda and amendments to these Use Terms form an integral part of these Use Terms and, therefore, our contract with you.
The words and phrases in the Glossary and, where appropriate, elsewhere in these Use Terms bear the meanings assigned to them and related expressions bear corresponding meanings.
“3rd Party” means a person other than WooCommerce and a Customer;
“Associates” means a Party’s officers, servants, agents or contractors or other persons in respect of whose actions that Party may be held to be vicariously liable;
“Content” means any material capable of and in which copyright protection subsists (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) including, but not limited to, what a Customer may have access to as part of, or through the Customer’s Service use;
“Content License” means a personal, revocable, worldwide, royalty-free, non-commercial, non-transferrable and non-exclusive licence to use our Content either on or through the Service through a generally available web browser, mobile device or application solely for the purpose of enabling users to use the Service, in the manner permitted by these Use Terms and does not extend to scraping, spidering, crawling or other technology or software used to access data without our express written consent;
“Customer” means the person contracting with us to use the WooCommerce Service subject to these Use Terms and is either:
- you, personally, if you are contracting with us in your personal capacity; or
- a legal entity such as a company or close corporation you represent, in which case you:
- represent to us that you are authorised by that legal entity to enter into this contract on that legal entity’s behalf; and
- agree that when we refer to “you” in these Use Terms, we are referring to the legal entity you represent with you as its authorised representative;
“Intellectual Property” means any know-how (not in the public domain), invention (whether or not patented), design, trade mark (whether or not registered), or material capable of copyright protection and in which copyright subsists (whether or not registered), goodwill, processes, process methodology and all other identical or similar intellectual property as may exist anywhere in the world and any applications for registration of such intellectual property;
“Intellectual Property Rights” means legal or moral rights in Intellectual Property;
“Interruption Event” means strike, lock-out, fire, explosion, floods, riot, war, accident, act of nature, embargo, legislation, shortage of or a breakdown in transportation facilities, civil commotion, unrest or disturbances, cessation of labour, government interference or control, or any other cause or contingency beyond the control of the Party concerned;
“Interrupted Party” means a Party prevented or restricted directly or indirectly from carrying out all or any of its obligations under these Use Terms by reason of an Interruption Event;
“Losses” means all losses (including, but not limited to those in respect of injury, damage to physical property or loss of life), liabilities, costs, expenses, fines, penalties, damage, damages and claims, and all related costs and expenses (including legal fees on the scale as between attorney and own client, tracing and collection charges, costs of investigation, interest and penalties);
“Parties” means WooCommerce and the Customer;
“Products” means the WooCommerce plugins, themes and extensions which are made available through the Website and which are described in the Website;
“Subscription” means any WooCommerce Service that is offered on a recurring basis for a designated period, whether free or paid.
“Support Policy” means the terms and conditions establishing our minimum support undertakings in respect of the Services and located at https://woocommerce.com/support-policy/;
“Support Service” means our Product support and update service described on the Website;
“use” bears its ordinary meaning and when used in the context of:
- the Website, means to visit or load the Website in a web browser, mobile phone or similar software application or device or otherwise engage with the Website;
- Products or Content, means to copy, download, distribute, display, view, modify, adapt, load in a web browser, mobile phone, software application or device or to otherwise engage with and/or manipulate the Products;
“user” means a person who is not a Customer and who uses the WooCommerce Service or the Website;
“Use Terms” means these terms and conditions, as amended from time to time;
“VAT” means Value-Added Tax;
“Website” means the WooCommerce website located at https://woocommerce.com or such other websites as may be associated with and controlled by WooCommerce from time to time;
“WooCommerce”, “us”, “we” and “our” means or refers to Automattic Inc. or Aut O’Mattic A8C Ireland Ltd. If you reside in Australia, Canada, Japan, Mexico, New Zealand, Russia, and all countries located in the European continent, your Agreement will be with Aut O’Mattic A8C Ireland Ltd. If you reside anywhere else, your Agreement will be with Automattic Inc.
“WooCommerce Service” means the Content, Products and Support Service, as defined in these Use Terms, either collectively or in any combination.