Advanced Returns and Refunds for WooCommerce

Offering customer refunds is a great way to build trust and show that your brand is authentic, which can help you gain loyal customers. When customers know they can get a refund if something goes wrong, they are more likely to buy from you. If you’re looking to improve your refund process, then the Advanced Returns and Refunds extension for WooCommerce is just the right choice.

The extension provides a distinctive chat feature that allows merchants and customers to connect and facilitate the refund process easily. This feature enhances communication and streamlines the refund experience for all parties involved.

This extension enables you to manage refund requests efficiently through an intuitive rule-based system. Users have the flexibility to either automatically accept refund requests or manually review them. This versatile extension allows customers to refund entire orders or specific products within an order.

Furthermore, users can customize the refund button, incorporate pre-made refund reasons, or allow customers to provide their own reasons. The plugin also offers the ability to create customized refund coupons and restrict refunds based on user roles, products, country, or payment method. Users can also choose to enable refunds on a per-product basis or for the entire order.

Features

• Streamline product refunds with an easy-to-use refund manager
• Accept refunds automatically or manually
• Create multiple scenario-based rules for refund requests
• Communicate to customers via the inbuilt chat feature
• Allow customers to attach files with refund requests
• Restrict refund requests by:
  • Products
  • Categories
  • User roles
  • Amount spent
  • Days since the order was placed
  • Order countries
  • Order payment method
  • Order statuses
• Customize refund button text & styling
• Adjust coupon code prefix and expiry
• Allow customers to refund the whole order and specific products
• Show custom messages for nonrefundable items 
• Display a custom message when a refund request is successfully sent 
• View a complete request log for on-hold, rejected, approved refund requests, etc. 

Swiftly Offer Refunds to Your Customers – Automatically or Manually

With the Advanced Returns and Refunds for WooCommerce, you can choose to offer refunds to customers manually or automatically. Customers can request refunds through the My Account page, upload files, and add a message. 

Once received, you can either manually accept their request from the refund request log or automatically accept it if it fulfills certain criteria. The criteria can be set using a rule-based approach, where you can set restrictions based on products, country, payment method, etc.

Additionally, you can customize the refund button and refund coupon and show custom messages to users once a request is sent.

Enhance User Experience with Intuitive Refund Chat

Our innovative extension offers a seamless way for you and your customers to communicate through built-in chat features. This feature is beneficial for both sellers and customers. Sellers can now easily request to inspect the condition of products before approving a refund. At the same time, customers can conveniently inquire about receiving a refund in cash or store credit directly through the chat function. Refund chat can not only improve customer service experience but can also boost customer satisfaction levels to all-time highs.

Accept refund requests within a specified period

Merchants can establish a time-limited refund policy, allowing customers to request refunds within a designated timeframe. Once this period expires, the refund feature is deactivated to prevent older orders from being eligible for refunds. Furthermore, merchants can choose to reimburse customers for returned orders by refunding the purchase amount minus any applicable taxes. This practice helps streamline the refund process and ensures that customers are fairly compensated for their returns.

Restrict Refunds by Products, Categories & User Roles

The Advanced returns and refunds extension allows you to offer refunds on all or specific products and categories. To set limits, simply choose the products and categories you wish to restrict, preventing users from applying for refunds on those items. You can also restrict certain user roles from submitting refund requests. As you create multiple refund rules, you can limit each by single or multiple user roles. For example, you can restrict refund requests for guest users to encourage them to register on your store. 

Restrict refunds by order country

Due to strict shipping and tariff policies, merchants often avoid selling or returning goods from specific regions. With Advanced returns and refunds, merchants can easily restrict refund requests by order countries.

Restrict refunds by order amount, status, and payment methods

Merchants can restrict refund requests based on various criteria, such as products, categories, user roles, and order countries. Additionally, they can further limit refund eligibility by order amount, order status, and payment methods. This advanced rule-based restriction empowers merchants to configure the extension to operate autonomously.

Allow customers to attach files with refund requests

To ensure a seamless customer experience, allow them to upload file attachments along with their refund requests. Merchants can make file uploads mandatory or optional; in addition to this, allowed file types can be conveyed to customers via customizable error messages.

View request history through a comprehensive log

You can easily enable manual refund approvals from a log. You can view applications on hold, rejected, or approved. You can also see which requests are new, in process, or have been closed. With this data, you can respond to each application in a timely manner and make informed decisions for the future.