30 Day Money Back Guarantee & Refund Policy
At WooCommerce, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
We’d love to know where things went wrong, or how we can improve. Follow the steps below for a full, no-hassle, refund within 30 days of your date of purchase. Please include your order number and why you’d like a refund, so we can issue a refund as quickly as possible.
We make every attempt to process the refund as quickly as possible. But Stripe (our payment processor) or your financial institution can take up to 20 days for the refund to reflect in your bank account/card.
Requesting a Refund
Follow the steps below to get your refund request sent to us:
- Go to: WooCommerce.com > My Account > Support
- Choose the Help with my Account option.
- In the form, clearly state you want a refund and then provide us with an order ID. If you want a refund for a part of the order, please name the products you want a refund for.
- To improve our products for users like yourself please provide further details.
- Once you submit the support request you will receive an auto response from us. That just lets you know we’ve got your request.
- Once we’ve had a chance to review your request we will be in touch confirming the refund process.
*Alternatively, if members of our support staff are online and available to communicate with you via our live chat system, Start Chat. We look forward to chatting with you!