WooCommerce Customer Research

Help us shape the future of WooCommerce.

Feedback is at the core of what makes WooCommerce grow, especially when it’s from sellers like you. Here’s your chance to work with the WooCommerce team and provide input that will directly affect how our products can better serve you and set your business up for success.You might get the opportunity to try new features before anyone else, be invited to insider chats, or be thanked for your time with gift cards or other small gifts.


Do I need to be a WooCommerce customer to opt in? Nope. We want to hear from people who don’t currently use our products, too, so anyone can sign up.

What type of research do you do?
Our studies might consist of beta testing, surveys, phone or video interviews, or usability testing, and can all be done from the comfort of your computer – anywhere, anytime. Each invitation will specify the type of session before you agree to participate, so you can pick the ones that work best for you.

When will you contact me?
The information you give us will be used to pair you with suitable research opportunities. Depending on the criteria, you could be chosen to participate in a range of different studies.

Do I have to live in a certain country to opt in?
You can participate from anywhere. Woo works remotely around the globe, so if we don’t have to go to an office, you shouldn’t, either.

What will you do with my personal information?
All data will be stored and used in accordance with our Privacy Policy. The information you provide will only be used to pair you with suitable research opportunities and will not be shared or sold to external parties.

What do I get out of this?
Your feedback will help shape our products and the future of WooCommerce. You could be the first to see new features and offer thoughts that will drive improvements for a better user experience. As a thank you for your time, you may be offered gift cards, coupons, or other small gifts. Each invitation will let you know what’s being offered before you sign up to participate.

By opting in, what am I agreeing to?
To sign up, you must agree to all details listed in the Customer Research Agreement.

Do I have to be over 18?
Yes, you will need to be 18 or over to participate.

If I no longer wish to be contacted, how do I unsubscribe?
If you wish to leave the group at any time, opt out by clicking the unsubscribe link in any of the study emails you receive from us, or email us at research@woocommerce.com and we will remove you from the group.

I have more questions, help!
If you need to update your information or you have another question about customer research, email  research@woocommerce.com and we’ll take care of it.