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Acquiring a new customer costs 5-25x more than retaining an existing one, and increasing customer retention by just 5% can increase profits by 25-95%. Don’t let subscribers walk away; give them a reason to stay.
Source: Harvard Business Review
Subscription Churn Saver is a powerful retention tool that helps WooCommerce Subscription store owners reduce cancellations by presenting customers with compelling offers at the moment they attempt to cancel. Instead of losing subscribers, convert them into loyal customers with discounts or pause options.
This WooCommerce Subscriptions add-on extension offers several key benefits:
{discount}, {months}, and {duration} in your messaging to automatically display offer details.Subscription Churn Saver is built with privacy in mind. The extension includes built-in privacy policy content that automatically integrates with WordPress’s privacy features, helping you maintain GDPR compliance and transparency with your customers.
No additional configuration needed; activate the extension and the privacy content is automatically available in your WordPress Privacy settings!
Subscription Churn Saver is a WooCommerce extension that helps reduce subscription cancellations by automatically presenting customers with retention offers (discounts or pause options) when they attempt to cancel their subscription.
Yes, WooCommerce Subscriptions must be installed and active for this extension to work. It integrates directly with the subscription cancellation flow.
Yes, the retention modal is designed to work with any properly-coded WordPress theme. The modal styling can be fully customized to match your brand colors and design.
You can offer:
Yes, the Product Rules feature allows you to create product-specific offers that override global settings. For example, you could offer 25% off for a basic plan but 50% off for a premium plan.
Limited-time discounts apply a reduced price for a specific period (days, weeks, months, or years). When the period ends, the original subscription price is automatically restored using WooCommerce's Action Scheduler.
Yes, you can customize:
You can use:
The modal appears when a customer clicks the cancel button on their subscription in the My Account area. It intercepts the cancellation flow before the actual cancellation occurs.
Absolutely. The modal includes a "No thanks, cancel my subscription" option that allows customers to proceed with cancellation if they choose not to accept the offer.
No, each subscription can only use the retention offer once. This prevents abuse while still giving every subscriber a chance to take advantage of the offer.
Yes, Subscription Churn Saver is fully compatible with WooCommerce's High-Performance Order Storage (HPOS).
No, the extension is lightweight and only loads its assets on the My Account subscription pages where it's needed.
Enable "Track Conversions" in the Advanced settings. You can then retrieve conversion data programmatically using:
get_option( 'subscription_churn_saver_conversions' );
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