Warranty Management and Claims for WooCommerce

Key Features

Advanced Warranty Management: Create and manage custom warranty rules for specific products, categories, or your entire store.
Define multiple warranty durations and pricing tiers, and allow customers to select the option that fits their needs during purchase.
Warranties are automatically linked to orders, making it easier for both admins and users to track and manage coverage.

Seamless Warranty Claims Handling: Simplify the claim process for your customers.
Users can submit warranty claims directly from their “My Account” dashboard, while admins can review, update, and resolve claims from a unified control panel.
Email alerts and claim tracking ensure a fast, transparent experience for both sides.

Integrated Chat Support: Offer instant communication between customers and admins through an integrated chat feature linked to each order and claim.
This makes it easier to resolve issues, clarify claim details, and improve customer satisfaction without external tools.

Order Protection Options: Provide users with the ability to add optional order protection at checkout.
Fees can be applied dynamically based on cart total, number of items, product type, or user role.
This feature not only enhances buyer confidence but also generates additional revenue for your store.

Unified Management Dashboard: Manage all post-purchase interactions — including warranty claims, order protection, and refund requests — from one centralized dashboard.
Keep everything organized, accessible, and easy to monitor without switching between multiple panels.

Refund Management System: Define flexible refund periods for selected products or categories and display refund eligibility badges on product pages.
Customers can easily request refunds within the allowed timeframe, and admins can handle approvals and communication directly from the dashboard.

Extended Support for Digital Products: Sell extended support or service plans for downloadable or virtual items.
Add multiple duration and pricing options to upsell premium after-sales support directly during checkout.

Benefits

• Improves post-purchase customer satisfaction through transparent warranty and claim processes.
• Reduces manual workload for admins with automated notifications and centralized management.
• Increases revenue potential via optional protection fees and extended support add-ons.
• Builds customer trust with clear warranty terms, refund policies, and direct communication.
• Fully compatible with WooCommerce High Performance Order Storage (HPOS) for faster, optimized order handling.

Why Choose This Plugin?

This plugin focuses primarily on warranty management and claims handling, giving WooCommerce stores the tools they need to manage product warranties, streamline support, and provide better after-sales service.
Whether you’re selling electronics, digital products, or physical goods, it ensures every order is protected and every customer feels confident buying from your store.