By using our Self-Service portal, you can easily automate customer support on your site. This, in turn, allows repetitive questions to be resolved immediately in real-time, 24×7. As a result, this reduces the demand on support agents and allows them to focus on more difficult cases.
In addition, by consolidating channels and customer data in one place, agents don’t have to switch tabs and can get more work done. Consequently, this greatly increases your customer satisfaction while significantly decreasing agent case loads.
Therefore, by using Richpanel, you can streamline your customer support process and optimise your resources for maximum efficiency.
Allow the repetitive questions to be resolved immediately in real time 24×7.
Help agents resolve faster. Unify all channels and customer data in one screen.
Richpanel supports Woo-commerce, Facebook, Instagram, Aircall, Hubspot, Segment.com, Smile, Recharge, Custom APIs and 20+ integrations.
Improve your website’s conversion rate by proactively engaging with high-intent visitors through live chat campaigns.
Get all the insights of your support team’s performance.
Resolve anytime, anywhere on the go. All designs are mobile first. Works across all screen sizes.
If you have any additional questions, feel free to start a chat with us on Richpanel – we are available 24/7/365!