Customer Order Cancellation for WooCommerce

Allow Customers to Request Order Cancellations

Build trust among customers by allowing them to cancel orders or request partial or full refunds with the WooCommerce cancel orders plugin.

Customer Order Cancellation allows you to approve or decline cancellation requests. You can restrict order cancellations to specific order statuses, user roles, and products. You can also charge an order cancellation fee and decide whether to give full or partial refunds.

Customers are required to submit a reason for canceling their orders. This information can help you decide whether to approve requests and give you data on customer behavior. Find out if they changed their minds due to an error, price, quality, or other reasons.

Features

• Allows customers to cancel orders
• Restrict order cancellation for specific users
• Automate acceptance of order cancellation requests
• Easily manage order cancellation requests
• Display the order cancel button for specific order statuses
• Impose an order cancellation fee
• Refund the full or partial amount of the order
• Obtain order cancellation reasons from the customers
• Create a list of cancellation reasons or allow users to add a custom message
• Email notifications for customers and store owners
• Hide the order cancel button after a specific time
• Allow order cancellation for selected products
• Display a notification for non-refundable products
• Set a minimum amount for order cancellation
• Display Message Non-Refundable products
• Customize the order cancelation button

Enable Customers to Request Order Cancellation

WooCommerce order cancel for customers plugin enables store admins to allow customers to cancel orders and get refunds, or reorder with the exact product or its variation, and ask for customizations rather than getting an item they won’t like.

Restrict order cancellation to specific users

Let only specific users request order cancellation based on their user roles. For example, VIP customers can revoke orders while subscribers cannot.

Automate acceptance of order cancellation requests

Streamline the order cancellation process by enabling automatic cancellation of orders after a request is submitted. This ensures a swift and hassle-free shopping experience. 

Easily manage order cancellation requests

The wooCommerce cancel order plugin displays all the order cancellation requests in a dashboard for you to review. You can decide which order to approve or disapprove of according to your business policies.

Display the order cancel button for specific order statuses

Display the cancel button for specific order statuses making sure that only eligible customers request order cancellation. For example, you can allow only the pending orders to be canceled and let the processing orders complete.

Impose an order cancellation fee

To discourage a higher rate of order cancellation, you can impose a fee to let the customers know that it is going to cost them. It can be a fixed amount or a percentage of the order amount.

Refund the full or partial amount of the order

Offer complete or partial refunds to customers depending on their order status. The WooCommerce refund order plugin allows store admins to offer complete order refunds and select the specific order statuses for which refunds can be allowed. In this way, you can cover the cost of the operations for processing the order.

The WooCommerce partial refund plugin also provides store owners with the ability to offer partial refunds to their customers. You can choose to charge the cancellation fee only or deduct the refund amount on top of the cancellation fee.

Obtain order cancellation reasons from the customers

Gather valuable insights from customers by asking for order cancellation reasons with the WooCommerce customer cancel order plugin. This helps you to improve your product or service based on real-time customer feedback.

Create a list of cancellation reasons or allow users to add a custom message

Create a list of order cancellation reasons that customers may choose from to make the process user-friendly. You can also allow the customers to write a custom message to state their reason for order cancellation.

Email notifications for customers and store owners

With the cancel order WooCommerce plugin, you can enable email notifications for the customer and owner of the store. Notifications will keep them informed and enable them to take additional steps when needed.

Hide the order cancel button after a specific time

You can choose to hide the cancel order button when a set period passes after customers place an order. Beyond the time you select, customers will not be able to cancel orders.

Customers can Withdraw Cancellation Requests

Allow customers to withdraw their order cancellation requests in case they change their mind. Customers can cancel their requests depending on the order status (on hold or pending), making the purchase process user-friendly.

Restrict order cancellation to specific users

WooCommerce refund order allows you to restrict cancellations or refunds to users with specific roles. For example, VIP customers can cancel orders while subscribers cannot.

Allow order cancellation for selected products

With the WooCommerce cancel order by customer plugin, you can allow order cancellation of selected products or categories. You can choose to exclude certain products so stock levels, on those products, won’t be disrupted.

Display a reorder button to recover cancellations

WooCommerce cancel order adds a reorder button on canceled orders so customers can easily place their orders again. This way you can recover on previously canceled orders and increase your sales.

Show/Hide Cancellation Button Based on Payment Method

Control order cancellation requests based on various payment methods. Admin can show or hide the order cancellation button for selective payment methods. This allows store owners to streamline cancellation requests by restricting requests for selective payment methods.

Set a minimum amount for order cancellation

To prevent recurring order cancellations, you can set a minimum amount for allowing order cancellation with the WooCommerce customer order cancel plugin. This way you will be able to easily manage canceled orders and encourage your customers to make purchases in a particular amount.

Display a Message for non-refundable products

WooCommerce refund order enables the admin to set certain products as non-refundable. Display a message with non-refundable products to inform customers beforehand. This way customers will know if a product is refundable or not before they make a purchase, saving you from all the later inconveniences.

Customize the order cancelation button

Admin can customize the cancel order button according to the outlook of your store with the cancel order in WooCommerce plugin. You can change the text of the button, background color, and button text color with the help of the WooCommerce cancel order button.

Benefits

• Increases customer confidence
• Improves store by gathering helpful customer data
• Boosts conversions with improved UX and reorders

FAQs

1. Can a user cancel an order from WooCommerce?

Yes, Install the WooCommerce cancel order plugin and allow your customers to cancel their orders from the account page.

2. How do I refund an order on WooCommerce?

The WooCommerce cancel order plugin allows you to offer a complete or partial refund to your customers and you can also impose a cancellation fee on customers.

3. How do I add an order cancellation button in WooCommerce?

Install the WooCommerce cancel order button plugin and go to WooCommerce > Settings > Cancel Order tab. From here you can add a cancel order button in WooCommerce.

Compatibility

Our plugins are designed to be highly versatile and also compatible with the most commonly used themes, browsers, builders, and mobile views. We understand the importance of flexibility and integration when it comes to enhancing your website’s functionality. Our plugins can effortlessly integrate with the following:

Themes Compatibility

• Store Front
• Avada
• Flatsome
• Porto
• Woodmart
• WooCommerce default theme
• Divi

Builders

• Elementor
• Bakery
• Divi

Compatible with

• Multi-Site
• PHP 8
• Mobile Layout

Requirements

Minimum PHP version: 5.2