1. Documentation

Customer Order Cancellation for WooCommerce

Customer Order Cancellation for WooCommerce allows your customers to cancel their order from the account page. You can provide a full or partial refund to customers and impose a cancellation fee as well.

Installation ↑ Back to top

  1. Download the Customer Order Cancellation for WooCommerce.zip file from your WooCommerce account.
  2. Go to WordPress Admin > Plugins > Add New and Upload Plugin > Choose File (for the file that was downloaded).
  3. Install Now and Activate the extension.

Configuration ↑ Back to top

Within the admin panel, go to WooCommerce > SettingsCancel Order tab. The following settings are available:

Order Cancellation Settings ↑ Back to top

  • Display Cancel Button: display cancel button for selected order statuses
  • Approval Status: set approval status if cancellation request is approved
  • Decline Status: set decline status if cancellation request is declined
  • User Role: display cancel button for selected user roles
  • Select Product/Category: display cancel button for selected products or categories
  • Cancellation Reason: enable checkbox to receive cancellation reason
  • Cancellation Reason Options: add cancellation reasons one line per row
  • Immediate Cancellation: select this option for orders to be cancelled immediately after submitting cancellation request
  • Hide Cancel Button: option to hide cancel button after certain period of time
  • Enter Time: set time period for when cancel button should be hidden, time starts when order is placed
  • Enter Time in Whole Number or Points: set time in whole number or points. For minutes, you needs e.g. 0.5 = 30 minutes
  • Customer Note: customer note will appear in cancellation popup
  • Send Emails to Customer: select this option to send email to customer
  • Send Emails to Owner: select this option to send email to owner
  • Enter Cancellation Fee: set cancellation fee in percentage
  • Select Refund Type: the order will refunded fully or partially according to selection
  • Enter Partial Deduction Fee: partial fee will be deducted from order total in percentage

WooCommerce Customer Order Cancellation

Order Cancellation Request

Within the admin panel, go to WooCommerce > Order Cancellation Request. Here,  all customer order cancellation requests will be displayed:

WooCommerce Customer Order Cancellation

You can also select and view customer order cancellation requests.

WooCommerce Customer Order Cancellation

WooCommerce Customer Order Cancellation

After viewing, you can Approve or Decline customer cancellation requests.

WooCommerce Customer Order Cancellation

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