Customer Order Cancellation for WooCommerce allows your customers to cancel their order from the account page. You can provide a full or partial refund to customers and impose a cancellation fee as well.

Installation ↑ Back to top

1. Download the Customer Order Cancellation for WooCommerce.zip file from your WooCommerce account.
2. Go to WordPress Admin > Plugins > Add New and Upload Plugin > Choose File (for the file that was downloaded).
3. Install Now and Activate the extension.

Configuration ↑ Back to top

Within the admin panel, go to WooCommerce > Settings > Cancel Order tab. The following settings are available:

Order Cancellation Settings ↑ Back to top

• Display Cancel Button: display cancel button for selected order statuses
• Approval Status: set approval status if cancellation request is approved
• Decline Status: set decline status if cancellation request is declined
• User Role: display cancel button for selected user roles
• Select Product/Category: display cancel button for selected products or categories
• Cancellation Reason: enable checkbox to receive cancellation reason
• Cancellation Reason Options: add cancellation reasons one line per row
• Immediate Cancellation: select this option for orders to be cancelled immediately after submitting cancellation request
• Hide Cancel Button: option to hide cancel button after certain period of time
• Enter Time: set time period for when cancel button should be hidden, time starts when order is placed
• Enter Time in Whole Number or Points: set time in whole number or points. For minutes, you needs e.g. 0.5 = 30 minutes
• Customer Note: customer note will appear in cancellation popup
• Send Emails to Customer: select this option to send email to customer
• Send Emails to Owner: select this option to send email to owner
• Enter Cancellation Fee: set cancellation fee in percentage
• Select Refund Type: the order will refunded fully or partially according to selection
• Enter Partial Deduction Fee: partial fee will be deducted from order total in percentage

Order Cancellation Request

Within the admin panel, go to WooCommerce > Order Cancellation Request. Here,  all customer order cancellation requests will be displayed:

You can also select and view customer order cancellation requests.

After viewing, you can Approve or Decline customer cancellation requests.