Customer Order Cancellation for WooCommerce allows your customers to cancel their order from the account page. You can provide a full or partial refund to customers and impose a cancellation fee as well.
Installation ↑ Back to top
- Download the Customer Order Cancellation for WooCommerce.zip file from your WooCommerce account.
- Go to WordPress Admin > Plugins > Add New and Upload Plugin > Choose File (for the file that was downloaded).
- Install Now and Activate the extension.
Configuration ↑ Back to top
Within the admin panel, go to WooCommerce > Settings > Cancel Order tab. The following settings are available:
Order Cancellation Settings ↑ Back to top
- Display Cancel Button: display the cancel button for selected order statuses
- User Role: display cancel button for selected user roles
- Applied on: Select products or categories to apply order cancellation setting
- Non-Refundable Products: selected products will not be refunded
- Cancellation Reason: enable the checkbox to display and receive the cancellation reason
- Cancellation Reason Options: add cancellation reasons one line per row
- Immediate Cancellation: select this option for orders to be canceled immediately after submitting a cancellation request
- Cancellation Message Request: This message will be shown whenever a customer sends a cancellation request.
- Hide Cancel Button: option to hide the cancel button after a certain period of time.
- Enter Time: set a time period after which the cancel button should be hidden, the time starts when the order is placed
- Customer Note: customer note will appear in the cancellation popup
- Send Emails to Customer: select this option to send order cancellation request emails to customers.
- Send Emails to Owner: select this option to send an email to the owner
- Enter Cancellation Fee: set cancellation fee in percentage
- Refund Partially: Click on the checkbox to enable partial refund otherwise there will be a full refund
- Additional Fee Deduction: Partial fee will be deducted from the order total in percentage
- Enter Cancel Button Set: Set custom text for the cancellation button
- Enter minimum amount to enable order cancellation: option to set minimum order amount to enable order cancellation button
- Select cancel button background color: Choose the background color of the cancellation button
- Select button text color: Set the custom text color of the order cancellation button
Order Cancellation Request
Within the admin panel, go to WooCommerce > Order Cancellation Request. Here, all customer order cancellation requests will be displayed:
You can also select and view customer order cancellation requests.
After viewing, you can Approve or Decline customer cancellation requests.
