Categories

• Troubleshooting

  Not sure where to start? Check out our Troubleshooting Guide to read about common issues and their solutions.
  • Get tailored help fast with Woo’s AI Assistant
  • WooCommerce self-service guide
  • Troubleshooting using Health Check
  • See all topics

• Privacy

  Information about what customer data may be collected and shared when a store uses extensions sold on WooCommerce.com. For information about your privacy when making purchases on WooCommerce.com, visit automattic.com/privacy.
  • Advisory: Phishing campaign targeting WooCommerce stores
  • Change to Use Terms and Privacy Policy – December 2020
  • Change to Use Terms and Privacy Policy – July 2020
  • See all topics

• Frequently Asked Questions

  • Frequently Asked Questions
  • Email and SMTP providers
  • Extension translations
  • See all topics

Documents

• Get tailored help fast with Woo’s AI Assistant

  Right here, right now, and (almost) always right WooCommerce.com’s AI support assistant isn’t your typical bot! Our AI-powered assistant searches our library of WooCommerce-related information to intelligently answer any type of question you may have as you use WooCommerce. WooCommerce’s AI support assistant is ideal for getting quick and detailed help with questions you have […]

• Get help in your WooCommerce store admin dashboard

  The Help tab in your WordPress admin dashboard gives you quick access to support resources, bug reporting, and the setup wizard from most WooCommerce pages. This guide explains where to find the Help tab and what options it provides. Find the Help tab To open the Help tab, follow these steps: Help options After you […]

• How to get help

  This guide explains how to troubleshoot common WooCommerce issues before contacting support. You can use self-serve resources to resolve problems on your own, or contact the WooCommerce Help Desk for direct assistance from a Happiness Engineer. There are two paths to get help: Chat with the AI assistant On each page of the WooCommerce documentation, […]

• Advisory: US de minimis is ending — what to know (and do)

  As of August 29, 2025, the United States no longer offers duty-free treatment on imports valued under $800 USD. This document explains what changed, why it matters for your store, and how you can adapt your WooCommerce operations to comply with the new requirements. What changed An executive order signed on July 30, 2025, suspended […]