As of January 1, 2021, the WooCommerce Use Terms were merged into the WordPress.com Terms of Service, and the company responsible for your personal information changed. This document explains what changed, how it affects you, and answers common questions about the transition.
What changed
↑ Back to topThe following sections describe the three changes that took effect on January 1, 2021.
Terms of service merge
↑ Back to topAs of January 1, 2021, your agreement (the WooCommerce Use Terms) was merged into the WordPress.com Terms of Service, and the company responsible for your personal information (as mentioned in the Privacy Policy) changed.
AutomateWoo agreement merge
↑ Back to topAs of the same date, agreements with Prospress (AutomateWoo) were merged into the WordPress.com Terms of Service. AutomateWoo is owned by Automattic, the company that makes WooCommerce and WordPress.com. The separate Terms & Conditions and Privacy Policy for AutomateWoo were retired to keep things straightforward across all of Automattic’s sites and services.
Privacy policy controller change
↑ Back to topAs of January 1, 2021, some corporate housekeeping changed the company responsible for your personal information (as mentioned in the Privacy Policy). If you reside in Australia, Canada, Japan, Mexico, New Zealand, Russia, or any countries located in Europe (including the UK and the ROI), your agreement is with WooCommerce Ireland Ltd., which is the primary controller of your personal information. If you reside anywhere else, your agreement is with WooCommerce Inc., which is responsible for your personal information.
How this affects you
↑ Back to topThe agreement, the Privacy Policy, and the services have not changed — this is purely corporate housekeeping to simplify things.
The original parent company of WooCommerce joined the Automattic family in 2015, and these changes helped finalize that transition. You may already be familiar with these entities if you have a WordPress.com account or have read through the Privacy Policy. The same applies for AutomateWoo’s parent company Prospress, which joined the Automattic family in 2020.
What you need to do
↑ Back to topNothing – it is business as usual, and your store and WooCommerce.com account remain unaffected.
Frequently asked questions
↑ Back to topThe following questions address common concerns about the terms of service transition.
Personal information security
↑ Back to topPrivacy is critically important to us. For details on how we collect and store personal information, see the Privacy Policy.
Although the policies have been updated, the core values remain unchanged: We strive to be fully transparent. We help protect users from overreaching government demands for information. We keep the data we have a reason to keep. And we are thoughtful about how we collect, use, and share personal information. If you continue to use our services on or after January 1, 2021, you acknowledge that your use is subject to the updated Terms and Privacy Policy.
AutomateWoo agreement details
↑ Back to topProspress (including AutomateWoo) joined the Automattic family in 2020, and these updates helped formalize that relationship. We strive to be transparent with customers about what they agree to when they use our services and how we handle their personal data. Streamlining the policies means you only need to read one set of terms and one privacy policy, which makes it easier to understand what you are signing up for.
Account access
↑ Back to topTo access a WooCommerce.com account, log in with your connected WordPress.com account credentials. The following options can help if you are having trouble:
- If you have a WordPress.com account but do not remember your password, you can reset it by visiting the Lost Password form to start the password recovery process.
- If you need to create a WordPress.com or WooCommerce.com account, see the Log into WooCommerce.com with WordPress.com documentation to get started.
For further assistance with your account, contact WooCommerce support.
Unsubscribe from emails
↑ Back to topIt is not possible to unsubscribe from important emails about your relationship or transactions (like the one you received) as long as you have a WooCommerce.com account.
To unsubscribe from marketing emails, click the Unsubscribe link at the bottom of any marketing message you have received.
Close your account
↑ Back to topWooCommerce.com accounts are accessed through a WordPress.com login. For more information on how to close a WordPress.com account, visit the Close My Account documentation. You can close your WordPress.com account directly.
If one of the following situations applies to you, reach out for assistance:
- If you want to keep your WordPress.com account but delete your WooCommerce.com account, contact WooCommerce support.
- If you are unable to access your account, contact WooCommerce support for help deleting your account.