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Frequently Asked Questions


  • PCI-DSS Compliance and WooCommerce

    What is PCI-DSS? PCI-DSS (Payment Card Industry Data Security Standard) is a set of actionable rules defined by the Payment Card Industry Security Standards Council to encourage the broad adoption of consistent data security measures around the world with an aim to reduce credit card fraud. These rules apply to anyone who stores, processes, or […]

  • SSL and HTTPS and WooCommerce

    SSL creates a secure connection between two machines or devices over the Web or an internal network, safeguarding and allowing sensitive data to be privately transmitted. An SSL certificate is issued after verifying the authenticity of a website and identity of its owner, as indicated by the ‘S’ in https. Many payment gateways require it. […]

  • WooCommerce Guidelines for CBD and Other Hemp-Derived Products

    Scope of Guidance If you’re only using the open-source WooCommerce software (the free core Plugin), these guidelines don’t apply to you. Because WooCommerce is open-source software, we don’t limit its use unless your site is hosted at WordPress.com These guidelines apply to store owners who’d like to sell cannabidiol (CBD) and other hemp-derived products on […]

  • Frequently Asked Questions

    This page contains answers to Frequently Asked Questions related to WooCommerce, products sold on WooCommerce.com, and account management on WooCommerce.com.

  • Get Help in Your WooCommerce Store Admin

    You can quickly find Help right where you are struggling when getting started with WooCommerce. All from within the WordPress admin of your store. How to Use “Help” Help can be accessed from every page in the WordPress Dashboard that is related to WooCommerce and Products. Depending on which page you’re on, the tabs will vary and be relevant. […]

  • Log into WooCommerce.com with WordPress.com

    Use WordPress.com to log into WooCommerce.com. Connect and access both sites and accounts with one login/password. Existing WooCommerce.com users Already logged into WordPress.com If you have a WooCommerce.com account and are already logged into WordPress.com: You are now logged into WooCommerce.com and can view your My Account Dashboard, Downloads, Orders and Subscriptions, and open a Support request. […]

  • Abusive Content on a Store Built with WooCommerce

    WooCommerce is a free, open-source product that is available for anyone to download and use with their self-hosted WordPress site. While this means a lot of wonderful products are sold through our software, the open-source and distributed nature of WooCommerce means that there may also be stores using the platform for purposes that are malicious […]

  • WooCommerce and Highly-Regulated Products

    This document focuses on whether WooCommerce can be used to sell products that are highly regulated and/or legally restricted. This includes products listed here, which are prohibited on WordPress.com but are permitted to some extent on our open source WooCommerce plugin, subject to the following guidelines. Can WooCommerce be used to sell highly-regulated products? Yes, […]

  • Update PHP and WordPress

    To optimize your WooCommerce store’s performance and security, it should be running the minimum supported versions of PHP and WordPress. This keeps your business running smoothly and creates the best online experience for customers. WooCommerce Minimum Requirements PHP versions less than 7.3+ and MySQL versions less than 5.6 no longer receive active support, many versions […]

  • Built with WooCommerce – Did not get my order or refund

    Ordering something online and getting an email that the product is on its way is an exciting feeling. But what if you never receive what you ordered? Or are expecting a refund for a returned product? Because we have no access to sites and stores using our open-source software, nor oversee the payments process, we […]


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