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Documents

• Email and SMTP providers

  This document aims to explain how email works, and also explains the role Simple Mail Transfer Protocol (SMTP) providers play in ensuring your WooCommerce store’s emails are delivered to your customers. Understanding how email works is a big part of keeping these emails running smoothly. Related documents for additional reference: How does email work? Imagine […]

• Email authentication and sender requirements

  This document explains what email authentication is, its requirements, and how you can implement it to ensure your store’s emails are successfully delivered. In this digital age, where online transactions and communications are central to our lives, the integrity of email correspondence is more important than ever. Authenticating outbound emails from your WooCommerce store verifies to […]

• Extension translations

  We are beginning to translate WooCommerce.com-owned extensions into multiple languages, starting with Spanish. Supported languages are highlighted on each product page, with country flags helping to identify whether the extension is supported in that location. We will not force vendors to provide translations of their own extensions. If a vendor would like to provide translations […]

• PCI-DSS Compliance and WooCommerce

  What is PCI-DSS? PCI-DSS (Payment Card Industry Data Security Standard) is a set of actionable rules defined by the Payment Card Industry Security Standards Council to encourage the broad adoption of consistent data security measures around the world with an aim to reduce credit card fraud. These rules apply to anyone who stores, processes, or […]

• SSL FAQ

  Is SSL set up on my website properly? Use Qualys SSL Labs SSL Test to determine if your website/store is properly configured after installation of an SSL certificate. Enter your domain, and click submit. It also grades the web server configuration and tells you what should be changed to be more secure. Typically these changes need […]

• WooCommerce Guidelines for CBD and Other Hemp-Derived Products

  Scope of Guidance These guidelines apply to sites hosted at WordPress.com or on Pressable. These guidelines apply to store owners who’d like to sell cannabidiol (CBD) and other hemp-derived products on a site hosted at WordPress.com or on Pressable. Products covered These guidelines apply to WordPress.com and Pressable-hosted stores selling any CBD and other hemp-derived […]

• WooCommerce REST API

  The WooCommerce REST API is a powerful tool for connecting your WooCommerce shop to external systems and resources. Unless you’re a developer, in most cases the integration you’re working with will only require you to generate API keys for you to enter in their system, and you’ll be connected to the external service! This document […]

• Frequently Asked Questions

  This page contains answers to Frequently Asked Questions related to WooCommerce, products sold on WooCommerce.com, and account management on WooCommerce.com.

• Finding PHP Error Logs

  With WordPress and WooCommerce, PHP error logs can be useful when investigating an issue with a site. This guide will provide steps and information about accessing the PHP error logs either within WooCommerce or on a hosting server. WooCommerce Logger WooCommerce features a logging system accessible via WooCommerce > Status > Logs, which records PHP […]

• Abusive content on a store built with WooCommerce

  WooCommerce is a free, open-source software product that is available for anyone to download and use with their self-hosted WordPress site. While this means a lot of wonderful products are sold through our software, the open-source and distributed nature of WooCommerce means that there may also be stores using the platform for purposes that are […]