Documentation

Learn how to set up, customize, and expand the functionality of WooCommerce

Frequently Asked Questions

Documents

  • Email and SMTP providers

    This document aims to explain how email works, and also explains the role Simple Mail Transfer Protocol (SMTP) providers play in ensuring your WooCommerce store’s emails are delivered to your customers. Understanding how email works is a big part of keeping these emails running smoothly. Related documents for additional reference: How does email work? Imagine […]

  • Email authentication and sender requirements

    This document explains what email authentication is, its requirements, and how you can implement it to ensure your store’s emails are successfully delivered. In this digital age, where online transactions and communications are central to our lives, the integrity of email correspondence is more important than ever. Authenticating outbound emails from your WooCommerce store verifies to […]

  • Extension translations

    We are beginning to translate WooCommerce-owned extensions into multiple languages, starting with Spanish. Supported languages are highlighted on each product page, with country flags helping to identify whether the extension is supported in that location. We will not force vendors to provide translations of their extensions. If a vendor would like to provide translations of […]

  • PCI-DSS compliance and WooCommerce

    What is PCI-DSS? The Payment Card Industry Data Security Standard (PCI-DSS) is a set of actionable rules established by the Payment Card Industry Security Standards Council (PCI SSC). Its primary goal is to promote the widespread adoption of consistent data security measures worldwide to reduce credit card fraud. These rules apply to anyone who stores, […]

  • SSL FAQ

    Get answers to frequently asked questions about using secure socket layer (SSL) certificates with WooCommerce and WordPress. Is SSL set up correctly on my website? Use Qualys SSL Labs SSL Server Test to determine whether your website is configured correctly after installing an SSL certificate. This test also reviews and grades the security of your […]

  • WooCommerce guidelines for CBD and other hemp-derived products

    Scope of guidance These guidelines apply to sites hosted at WordPress.com or on Pressable. These guidelines apply to store owners who’d like to sell cannabidiol (CBD) and other hemp-derived products on a site hosted at WordPress.com or on Pressable. Products covered These guidelines apply to WordPress.com and Pressable-hosted stores selling any CBD and other hemp-derived […]

  • WooCommerce REST API

    The WooCommerce REST API is a powerful tool for connecting your WooCommerce shop to external systems and resources. Unless you’re a developer, in most cases the integration you’re working with will only require you to generate API keys for you to enter in their system, and you’ll be connected to the external service! This document […]

  • Frequently Asked Questions

    This page contains answers to Frequently Asked Questions related to WooCommerce, products sold on WooCommerce.com, and account management on WooCommerce.com.

  • Finding PHP error logs

    PHP error logs can be useful when investigating an issue with a WordPress and WooCommerce site. This guide will provide steps and information about how to access PHP error logs within WooCommerce or on a hosting server. WooCommerce logs WooCommerce features a logging system accessible in WP Admin via WooCommerce > Status > Logs, which […]

  • Abusive content on a store built with WooCommerce

    WooCommerce is a free, open-source software product that is available for anyone to download and use with their self-hosted WordPress site. While this means a lot of wonderful products are sold through our software, the open-source and distributed nature of WooCommerce means that there may also be stores using the platform for purposes that are […]