Learn how to set up, customize, and expand the functionality of your WooCommerce products with our library of documentation and tutorials.
  1. Documentation /
  2. WooCommerce /
  3. Get Help /
  4. Troubleshooting


Not sure where to start? Check out our Troubleshooting Guide, and then dive into our Troubleshooting 101 guides, below.


  • jQuery.cookie.js/jQuery.cookie.min.js scripts fail to load

    This is a problem with the server-setting, meaning that your hosting company will need to solve this on your behalf. The problem is outdated MOD_SECURITY core ruleset. Option 1: Get your host to update the rule set This is by far the best option as everything will then work as by design. Contact your hosting […]

  • WooCommerce Self-Service Guide

    WooCommerce Troubleshooting and Conflict Testing are useful for finding out why your site is having problems. Having an issue with your WooCommerce store? Our aim is to help you solve it. Top three most common issues According to stats, most are caused by: Outdated software Keeping software up to date better protects your website against […]

  • Get Help in Your WooCommerce Store Admin

    You can quickly find Help right where you are struggling when getting started with WooCommerce. All from within the WordPress admin of your store. How to Use “Help” Help can be accessed from every page in the WordPress Dashboard that is related to WooCommerce and Products. Depending on which page you’re on, the tabs will vary and be relevant. […]

  • Troubleshooting 101: Fixing Theme and Plugin Conflicts

    Plugins and Extensions WordPress is a great platform because of its simplicity. Out of the box, WordPress is fast and stable. Therefore, it can be managed and used to set up a website, or an online shop with WooCommerce, even when you do not have extensive technical knowledge about how a website works. There are […]

  • Log into WooCommerce.com with WordPress.com

    WooCommerce.com uses a WordPress.com account to log in. Connect and access both sites and accounts with one login/password. New WooCommerce.com users Don’t have a WordPress.com account If you don’t have a WordPress.com account and need to register a new WooCommerce.com account, you are brought to the signup screen. You are now logged into WooCommerce.com and can […]

  • Troubleshooting 101: More Info on Internal Server 500 Error

    Error message A common error in WordPress is an HTTP 500 error and will look something like the image below. This is not descriptive and will not help narrow down the cause of the issue. In production sites, it is best practice to show a generic error such as this one, but for the purposes of […]

  • Troubleshooting using Health Check

    The Health Check plugin is useful when troubleshooting problems on your WooCommerce site, particularly those related to plugin and/or theme conflicts. It allows you to do a number of tests in a browser session, without affecting visitors to your live site. However, keep in mind that given a particular combination of plugins, themes, and hosting […]

  • Backing up WordPress Content

    Any store powered by WooCommerce and WordPress has two places where your data and content are stored. One is your wp-content folder, where your themes, plugins, and any uploaded content is located. Second is the database that organizes and stores your products, orders, posts, pages, etc. So with your precious data and content stored in different places, how should you […]

  • Email Troubleshooting

    In some cases, issues can arise that prevent your WooCommerce shop from sending emails, or your shoppers from receiving them. In this document, we’ll address some common issues that can occur with shop emails, and how to troubleshoot them. By default, WooCommerce sends mail using the wp_mail() function, which is a core function of WordPress. […]

  • Updating free WooCommerce Plugins

    Updating Free Plugins Our free WooCommerce extensions do not require a subscription to be active to get updates. You may see subscriptions for free extensions on the My Subscriptions page in your WP Admin (WP Admin → WooCommerce → Extensions → My Subscriptions), however they will not have a toggle to activate the subscription. To […]