Not sure where to start? Check out our Troubleshooting Guide, and then dive into our Troubleshooting 101 guides, below.
Paypal Update for SHA-256
This document is for anyone who has received an email from PayPal with the subject : IMMEDIATE ATTENTION REQUIRED: PayPal service upgrades PayPal is upgrading the certificate for www.paypal.com to SHA-256. This endpoint is also used by merchants using the Instant Payment Notification (IPN) product. The WooCommerce PayPal Standard Gateway itself requires no changes. You […]
Problems with large amounts of data not saving (variations, rates etc)
If you notice product variations, tax rates and other large data sets not saving, Suhosin (a security module in PHP) may be preventing the POST data from being saved. This issue can also be caused by servers with version PHP 5.3.9+ and servers running mod_security. Configuring Suhosin If enabled, Suhosin may need to be configured […]
If you get errors like this in your site header: Warning: session_start() [function.session-start]: open(xxx) failed: Permission denied (13) in xxx/wp-content/plugins/woocommerce/woocommerce.php on line 80 your server is to blame. PHP Sessions may not be set up correctly, or the sessions directory (usually /tmp) is not writable. You need to contact your hosting provider to resolve this.
SSL by proxy problems (Network Solutions)
Hosts that insist on SSL by proxy, such as Network Solutions), will cause problems with WordPress and WooCommerce because they prevent PHP and the WordPress is_ssl() function from detecting if the page is being served over HTTPS. This causes a redirect loop. In Network Solutions’ own words: Network Solutions® uses a proxy SSL; this does not allow the […]
This error: SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) is caused by a misconfiguration of SSL/apache (commonly port settings and VirtualHost settings). In most cases the hosting provider, or server administrator, will need to fix the problem (it is not a WooCommerce issue). If you don’t need SSL you […]