Learn how to set up, customize, and expand the functionality of your WooCommerce products with our library of documentation and tutorials.

Troubleshooting

Not sure where to start? Check out our Troubleshooting Guide to read about common issues and their solutions.


Documents

  • How To CHMOD the cache folder

    In order for the image resizer to be able to show resized images, it needs to have permission to store the resized files in a cache folder. This folder is located in your theme folder for example: wp-content/themes/freshnews/cache/. To allow the image resizer to write to this folder, you have to CHMOD the cache folder. What […]

  • Paypal Update for SHA-256

    This document is for anyone who has received an email from PayPal with the subject : IMMEDIATE ATTENTION REQUIRED: PayPal service upgrades PayPal is upgrading the certificate for www.paypal.com to SHA-256. This endpoint is also used by merchants using the Instant Payment Notification (IPN) product. The WooCommerce PayPal Standard Gateway itself requires no changes. You […]

  • session_start warnings

    If you get errors like this in your site header: Warning: session_start() [function.session-start]: open(xxx) failed: Permission denied (13) in xxx/wp-content/plugins/woocommerce/woocommerce.php on line 80 your server is to blame. PHP Sessions may not be set up correctly, or the sessions directory (usually /tmp) is not writable. You need to contact your hosting provider to resolve this.

  • SSL by proxy problems (Network Solutions)

    Hosts that insist on SSL by proxy, such as Network Solutions), will cause problems with WordPress and WooCommerce because they prevent PHP and the WordPress is_ssl() function from detecting if the page is being served over HTTPS. This causes a redirect loop. In Network Solutions’ own words: Network Solutions® uses a proxy SSL; this does not allow the […]

  • ssl_error_rx_record_too_long

    This error: SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) is caused by a misconfiguration of SSL/apache (commonly port settings and VirtualHost settings). In most cases the hosting provider, or server administrator, will need to fix the problem (it is not a WooCommerce issue). If you don’t need SSL you […]

  • jQuery.cookie.js/jQuery.cookie.min.js scripts fail to load

    This is a problem with the server-setting, meaning that your hosting company will need to solve this on your behalf. The problem is outdated MOD_SECURITY core ruleset. Option 1: Get your host to update the rule set This is by far the best option as everything will then work as by design. Contact your hosting […]

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