Documentation

Learn how to set up, customize, and expand the functionality of WooCommerce

Troubleshooting

Not sure where to start? Check out our Troubleshooting Guide to read about common issues and their solutions.


Documents

  • WooCommerce pages not displaying

    WooCommerce relies on specific pages to display the cart, checkout, and customer account. If these pages are missing, blank, or not displaying content correctly, there are several possible causes — from missing page assignments to permalink issues, caching problems, or plugin and theme conflicts. This guide helps you diagnose the issue and fix it. Possible […]

  • How to test for plugin and theme conflicts

    What are theme and plugin conflicts? A conflict is an error or malfunction caused by two parts of code giving conflicting signals. For example, plugin A gives the signal to put the order in “Completed” status and plugin B prevents this from happening. Themes and plugins provide additional functionality and features — it also means […]

  • Paypal Update for SHA-256

    This document is for anyone who has received an email from PayPal with the subject : IMMEDIATE ATTENTION REQUIRED: PayPal service upgrades PayPal is upgrading the certificate for www.paypal.com to SHA-256. This endpoint is also used by merchants using the Instant Payment Notification (IPN) product. The WooCommerce PayPal Standard Gateway itself requires no changes. You […]

  • WooCommerce Pages

    WooCommerce automatically creates several pages your store needs to function, including Shop, Cart, Checkout, and My Account. This guide explains what each page does, how to reinstall missing pages, and how to change which pages WooCommerce uses for core store functions. Installation and configuration When you install WooCommerce and complete the Setup Wizard, the following […]

  • HTTP 500 Internal Server Error — getting more information

    An HTTP 500 Internal Server Error indicates that your server encountered a problem it cannot identify. This guide explains how to interpret the error message, enable WordPress debugging to find more details, and contact your hosting provider for further help. Error message The HTTP 500 Internal Server Error output is intentionally generic and does not […]

  • Fixing blurry product images

    Blurry product images in WooCommerce are usually caused by theme styling that specifies image dimensions incompatible with your uploaded images. This guide explains how to identify the correct image dimensions for your theme, adjust your WooCommerce image settings, and regenerate thumbnails to resolve blurry images. Image types WooCommerce uses three types of product images, each […]

  • session_start warnings

    If you get errors like this in your site header: Warning: session_start() [function.session-start]: open(xxx) failed: Permission denied (13) in xxx/wp-content/plugins/woocommerce/woocommerce.php on line 80 your server is to blame. PHP Sessions may not be set up correctly, or the sessions directory (usually /tmp) is not writable. You need to contact your hosting provider to resolve this.

  • Increasing the WordPress memory limit

    WordPress sets a default memory limit for PHP scripts, and WooCommerce may require more memory than this default allows. When your store exceeds the available memory, you may see errors such as “Allowed memory size exhausted” or experience slow performance and failed operations. This guide explains how to increase the WordPress memory limit to resolve […]

  • SSL, HTTPS, and WooCommerce

    This document gives an overview of the Secure Sockets Layer (SSL) and Hypertext Transfer Protocol Secure (HTTPS), explaining their importance for securing your WooCommerce store. You’ll learn how to set up a free or paid SSL certificate on your site, and why they are essential for protecting customer data and boosting trust. Our aim with […]

  • Troubleshooting Core Taxes

    This document contains troubleshooting suggestions for issues related to taxes in WooCommerce. What this guide covers The WooCommerce plugin includes support for basic tax rates. These built-in tax options are referred to as Core Taxes. Using Core Taxes, you can set up basic tax options under WooCommerce > Settings on the “Tax” tab, and also […]

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