Troubleshooting

Documents

• How To CHMOD the cache folder

  In order for the image resizer to be able to show resized images, it needs to have permission to store the resized files in a cache folder. This folder is located in your theme folder for example: wp-content/themes/freshnews/cache/. To allow the image resizer to write to this folder, you have to CHMOD the cache folder. What […]

• Migrating products between sites

  Data portability is a fundamental advantage of platforms like WooCommerce and WordPress, WooCommerce empowers merchants to fully own and control their data. This ensures that you can freely transfer and utilize your data across different systems as needed. In the context of this documentation, we’ll cover some options for exporting and migrating WooCommerce products. How […]

• How to Test for Plugin and Theme Conflicts

  What are theme and plugin conflicts? A conflict is an error or malfunction caused by two parts of code giving conflicting signals. For example, plugin A gives the signal to put the order in “Completed” status and plugin B prevents this from happening. Themes and plugins provide additional functionality and features — it also means […]

• How To Update WooCommerce

  Updates to WooCommerce, Storefront, WordPress, and your extensions and payment gateways are a fact of life. Our team of developers are hard at work releasing updates that add new features, fix issues, improve security and, in general, make your store better than ever. But how do you update WooCommerce without causing issues? We’ll cover a few of […]

• WooCommerce Pages not Displaying

  If you are having trouble with pages not installing properly or not displaying content, you can fix this: *Note that this doc doesn’t cover every imaginable case. We recommend using the Troubleshooting Guide to determine if there is a conflict on your site. 2.1 WooCommerce Pages Update Prior to WooCommerce 2.1, there were individual pages […]

• Troubleshooting a Slow Site

  The first step is to determine the root cause. Cache and CDN Using a caching plugin is one way to optimize site performance: WP Super Cache With a caching plugin, you can also use a Content Delivery Network (CDN) and/or Cloudflare, Jetpack Photon, to further speed up your site. Be careful though. Caching plugins also have the potential […]

• Endless loading/spinner on the checkout page

  The ‘review order’ page loads the payment methods/totals via ajax – this display a loading spinner briefly. If there are problems, this section may fail to load or the spinner may remain. First you should check WooCommerce > System Status for errors – often errors will be highlighted. Still having problems? Common causes and resolutions […]

• Completed Order Email doesn’t Contain Download Links

  On some WooCommerce installs you can experience the following issue: when a customer purchases a downloadable product, the Complete Order Email doesn’t contain any download link for the customer to download purchased products. Here is how the email looks like in that case: While it should look like this: Missing SQL Table This happens because a […]

• SSL and HTTPS and WooCommerce

  This document gives an overview of SSL (Secure Sockets Layer) and HTTPS, explaining their importance for securing your WooCommerce store. You’ll learn why SSL is essential for protecting customer data and boosting consumer trust, as well as where to look to set up SSL on your site, including both free and paid options. Additionally, we […]

• Fatal error: Call to undefined function is_woocommerce_active()

  Currently we are aware of two possible causes for this error Outdated plugins Check that all of your WooCommerce.com plugins are up to date, including WooSlider if you have it installed. If you have activated your keys, then you will receive automatic update notifications. More on keys and subscriptions can be found here : https://woocommerce.com/my-account/my-subscriptions/ If you have […]