Endless loading/spinner on the checkout page

The ‘review order’ page loads the payment methods/totals via ajax – this display a loading spinner briefly. If there are problems, this section may fail to load or the spinner may remain.

First you should check WooCommerce > System Status for errors – often errors will be highlighted.

Still having problems? Common causes and resolutions are listed below.

The URL’s in Settings > General need to match – this is because AJAX requests don’t work across different domains:

Read more on how to update WordPress and site URL’s.

Themes and plugins can often cause problems (especially poorly coded ones!) with JavaScript. To check for errors use your browser’s error console.

Read more on how to test for theme and plugin conflict.

View the XHR tab on your browser’s developer console and look at the response. The expected response would be JSON. If the response is HTML this can be caused by a couple of different things. Oftentimes this is caused by an index.html file in the root directory of the WordPress installation

This can be resolved by either removing the index.html file or by adjusting the indexes directive on the server configuration and prioritizing index.php over index.html. Some caching plugins will also prepend HTML to the JSON response.

You may also see a response of -1, This is a security failure and is caused by a cached nonce.

You can also check for conflicts by turning off other plugins and switching to the default WordPress theme – this will often reveal the problem.

On some servers, the sending of checkout-related emails can cause trouble. You can enable the following filter to defer emails from sending until after the order is sent through, which speeds things up:

add_filter( 'woocommerce_defer_transactional_emails', '__return_true' );

You need to add this code to your child theme’s functions.php file or via a plugin that allows custom functions to be added, such as the Code snippets plugin. Please don’t add custom code directly to your parent theme’s functions.php file as this will be wiped entirely when you update the theme.

We recommend at least 64MB. See: Increasing the WP Memory Limit

Do you still have questions and need assistance? 

• If you’re looking to extend the core functionality shown here, we recommend reviewing available extensions in the Woo Marketplace.
• Need ongoing advanced support, or a customization built for WooCommerce? Hire a WooExpert agency.
• Are you a developer building your own WooCommerce integration or extension? Check our Developer Resources.

If you weren’t able to find the information you need, please use the feedback thumbs below to let us know! 🙏