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Documents

• Is the Stripe extension PCI compliant?

  Our Stripe extension collects card data using a Stripe-hosted interface that’s embedded on your site using an iframe. While it may look like a customer is entering their card details into your site, that data is actually being collected via an interface hosted directly on Stripe’s servers. As a result, your site does not handle […]

• Troubleshooting the Stripe extension

  After the Stripe extension is set up and configured, customers will be able to use it to complete purchases on your site. Once you begin accepting purchases, you may have additional questions or run into issues related to the Stripe extension. We’ve collected some of the most common issues here. Common issues Contacting support If you […]

• What version of the Stripe API does the Stripe extension use?

  We try to use the latest version possible, and we’ll update it whenever we can. You can find the version we’re using in the latest release by checking this code.

• Why do some customers get an error to enable JavaScript?

  JavaScript is a programming language that allows websites to be dynamically rendered and updated. It’s a vital part of the look and functionality of a WooCommerce site. Our Stripe extension uses JavaScript to display important parts of the checkout flow to customers, such as payment form fields. If a customer sees an error requesting that […]

• Why was a charge successful despite an AVS or CVC mismatch?

  The bare minimum of information required to approve a card payment is only: This means that a card payment may be successful even if other information is missing or incorrect. Some cases where this may occur are: If a payment is successful despite one or both of those checks failing, it means that the customer’s […]