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Documents

• Deactivating WooCommerce Subscriptions

  Deactivating plugins often helps troubleshoot problems. However, deactivating WooCommerce Subscriptions can cause issues because it powers your store’s recurring billing system. Potential problems include: This guide provides a general overview of how to safely deactivate WooCommerce Subscriptions and manage related processes to avoid disruptions to your store. Stop Scheduled Actions When deactivating WooCommerce Subscriptions, stop […]

• How to Test WP Cron is Working

  As mentioned in the requirements, having a working cron system is important for running Subscriptions. Recurring automatic payments and other functions are dependent on timing-sensitive actions and in order to implement those actions, cron must be working. In order to test that WP Cron is working: Fields will appear that allow a date to be […]

• Subscriptions Logs

  WooCommerce Subscriptions creates a variety of WooCommerce logs to record errors and other events. Recording these events can be important, especially when an issue occurs and the cause needs investigation. These logs record histories of different events that can provide clues about the cause and repercussions of an issue. The types of logs you’ll find […]

• Subscriptions Scheduled Action Errors

  WooCommerce Subscriptions uses a feature of WooCommerce called Action Scheduler to process scheduled events, like subscription renewals and expiration. If an error occurs when processing such an event, a notice appears in the WordPress admin dashboard that alerts store managers of the error. This scheduled actions errors guide explains why the notice displays, the likely […]

• Test the WooCommerce Subscriptions Payment Retry System

  This guide is for shop managers who want to test the WooCommerce Subscriptions Failed Recurring Payments Retry System. The WooCommerce Subscriptions Retry System attempts to re-bill a declined card. It works for card errors that you can retry, like insufficient funds, as opposed to ones that you cannot, like cards that cardholders (or card issuers) […]

• Testing Subscription Renewal Payments

  Once you have WooCommerce Subscriptions active on your site, you may want to test an automatic subscription renewal payment using your preferred payment gateway. Here we explain how you can manually trigger the “automatic” payment process, so you won’t have to wait for an entire subscription billing period to see whether or not your payment gateway’s […]

• Translating WooCommerce Subscriptions – Troubleshooting Translation Issues

  Like other extensions sold on WooCommerce.com, WooCommerce Subscriptions is translation ready and includes some bundled translations. There are more languages available via your site’s dashboard. However, in some cases you may find the translations may not be working, or you need to put your own in place. Here we offer some tips to help make […]