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Documents

• Activate and manage your subscriptions

  After you purchase an extension or theme from the Woo Marketplace and install it on your site, you need to activate the subscription to receive updates and support. This page explains how to activate your subscriptions and manage them from both WooCommerce.com and your site’s WP Admin dashboard. What does “activating” a subscription mean? When […]

• Auto-renewal, cancellation, refunds

  WooCommerce.com subscriptions renew automatically by default, but you can turn off auto-renew, manually renew, or cancel a subscription at any time. This page explains how each option works, what happens when a subscription expires, and how to reactivate an expired subscription. Auto-renewal By default, WooCommerce.com subscriptions are set to auto-renew. When auto-renew is enabled: WooCommerce.com […]

• Connect your site to WooCommerce.com

  Connecting your WooCommerce store to your WooCommerce.com account enables you to install extensions automatically, receive product updates and support, and manage your subscriptions directly from your site’s WP Admin dashboard. You are prompted to connect your store during your first purchase on WooCommerce.com. You can also connect at any time from within WP Admin. Why […]

• Installing extensions

  After purchasing an extension or theme from the Woo Marketplace, the next step is to install it on your site. You can install your purchase automatically or manually using a .zip file. We recommend using one of the automatic installation methods, as they require fewer steps and ensure your site is connected to WooCommerce.com for […]

• Managing subscriptions as a developer or agency

  If you build or manage WooCommerce stores for clients, you’ll often need to purchase, configure, and eventually hand off extension subscriptions. This page covers best practices and common workflows for developers and agencies working with WooCommerce.com subscriptions on behalf of clients. Deciding who should purchase the subscription Before purchasing extensions for a client project, consider […]

• Share a subscription

  You can share a WooCommerce.com subscription with another WooCommerce.com account. Sharing gives someone else the ability to use the extension — including downloading it and receiving updates — while you retain ownership and billing. If you want to fully hand off ownership and billing responsibility to someone else, see Transfer a subscription instead. When to […]

• Transfer a subscription

  You can transfer ownership of a WooCommerce.com subscription to another WooCommerce.com account. Transferring a subscription moves both ownership and billing to the new account holder. Once accepted, the subscription no longer appears in your account. If you want to give someone else access to use an extension without transferring ownership or billing, see Share a […]

• Troubleshoot common issues

  This page covers common problems you may encounter when managing your WooCommerce.com subscriptions. Issues are grouped into two categories: Problems with subscriptions on WooCommerce.com These issues relate to viewing, managing, or purchasing subscriptions on your WooCommerce.com account. Subscription not appearing in My Subscriptions If you purchased an extension or theme but it doesn’t appear in […]

• What are WooCommerce.com subscriptions?

  When you purchase an extension or theme from the WooCommerce.com Marketplace, you receive a WooCommerce.com subscription. This subscription grants you access to product updates, support, and downloadable files for the duration of your subscription term. You can view and manage all of your subscriptions from the My Subscriptions section of your WooCommerce.com account dashboard. What […]

• Log into WooCommerce.com with WordPress.com

  You will need a WordPress.com account to log in to WooCommerce.com, as both are Automattic services. Benefits This means that you can: New WooCommerce.com users If you do not have a WordPress.com account If you wish to create a new WooCommerce.com account and do not have a WordPress.com account: You are now logged in to WooCommerce.com. […]