Download a PDF invoice for a purchase made on WooCommerce.com from the account that placed the order. These steps are for WooCommerce.com purchases, not orders customers place in your own store.
Download your invoice
↑ Back to top- Sign in to the WooCommerce.com account that placed the order, then open My account > Orders.
- Find the purchase using its order number and date. Select View or the order number to open the order details.
- Find the Invoice section on the order details page, then select PDF Invoice.
- Save the downloaded file. If your browser opens the PDF instead, use the PDF viewer’s download control.
Open the saved file and check that its order number and purchase details match the order you selected.
If you can’t find the invoice
↑ Back to top- The order isn’t listed: Check the order confirmation email and sign in with the account used for that purchase. An invoice link doesn’t give another account access to the order.
- The order has no PDF Invoice link: Check its status. The account’s invoice link is shown for completed or refunded orders. If the order is still pending payment or its status looks wrong, contact support before placing another order.
- The file didn’t appear: Check your browser’s downloads and any open PDF tab. If the download still fails, contact WooCommerce.com support with the order number and the error you see.
Questions and support
↑ Back to topDo you still have questions and need assistance?
- Get in touch with a Happiness Engineer via our Help Desk. We provide support for extensions developed by and/or sold on WooCommerce.com, and Jetpack/WordPress.com customers.
- If you are not a customer, we recommend finding help in the WooCommerce support forum or hiring a Woo Agency Partner. These are trusted agencies with a proven track record of building highly customized, scalable online stores. Learn more about Woo Agency Partners.