Learn how to set up, customize, and expand the functionality of your WooCommerce products with our library of documentation and tutorials.
  1. Documentation /
  2. Woo Marketplace /
  3. Marketplace Help

Marketplace Help

Get help with the Woo Marketplace. Unsure of how to get support, handle options in your WooCommerce.com My Account area, request a refund, or something else? Take a look through the linked pages below.


  • Download a WooCommerce.com PDF Invoice

    Once you place an order on WooCommerce.com, an email with the details of that order will be sent to you. Download the Invoice If you need the invoice in PDF, you can get this from your WooCommerce.com account. 1/ Go to: WooCommerce.com > My account > Orders. 2/ Find the order you want the invoice […]

  • Feature Request Portal

    Feature requests allow merchants to communicate what would make products on the WooCommerce.com Marketplace more valuable to address business needs. Merchants may also vote on features to help quantify demand and influence prioritization from product teams. If you have questions before purchasing, or a product isn’t performing as desired, reach out to us for further […]

  • Managing WooCommerce.com Subscriptions

    Thanks for purchasing a product from WooCommerce.com! This document will help you learn how to manage subscriptions for Woo Marketplace products. What are WooCommerce.com Subscriptions? Each extension or theme purchase from our site is a yearly subscription which you can view and manage under the My Subscriptions section of your WooCommerce.com account dashboard. From here […]

  • Overview of Marketplace Developers

    On WooCommerce.com, we sell extensions that add niche, complex or unique functionality to power up WooCommerce stores. These extensions are either made by the WooCommerce team or by trusted Marketplace Developers, who create, maintain and support their products. Marketplace Developer responsibilities Marketplace Developers, sometimes called Marketplace Vendors, are individuals or companies who sell products on […]

  • Privacy and the WooCommerce Marketplace

    When a WooCommerce site uses an extension offered on WooCommerce.com, they may be: Collecting additional personal data, such as city and zip code to calculate shipping rates Sharing data with external services, such as billing address to process a payment This documentation describes what data may be collected and shared about your customers when you […]

  • Privacy considerations when using official Shipping extensions

    To take advantage of the real-time shipping rates, fulfill orders and track shipments, certain information about you and your customer (as it relates to shipping), shopping carts, orders, and the configuration of your site will be passed to the respective mailing service. We recommend that store owners disclose that they are sharing information with shipping […]

  • Ratings and Reviews

    Reviews on the WooCommerce.com marketplace enable us to better inform customers about our products and services, and help with purchasing decisions. They also give customers a chance to pass feedback to our support and product development teams. Customers who buy a product on WooCommerce.com can leave a rating from one to five stars and a […]

  • Request a Refund

    To request a refund within 30 days of your purchase follow the steps below: Go to: WooCommerce.com > My Account > Tickets > New Ticket. Choose My Account as the category. Select the Order you wish to get a refund for* If you want a refund for a part of the order, please name the products […]

  • Try WooCommerce Extensions Before You Buy

    To test out the following extensions below, you can start a free trial of Woo Express here: Min/Max Quantities AutomateWoo Gift Cards WooCommerce Brands Product Add-Ons Shipment Tracking Product Bundles Additionally, you can try selected WooCommerce extensions for free for 30 days using a personal test site. Currently, free trials are available for the following: […]

  • Log into WooCommerce.com with WordPress.com

    WooCommerce.com uses a WordPress.com account to log in. Connect and access both sites and accounts with one login/password. New WooCommerce.com users Don’t have a WordPress.com account If you don’t have a WordPress.com account and need to register a new WooCommerce.com account, you are brought to the signup screen. You are now logged into WooCommerce.com and can […]