Learn how to set up, customize, and expand the functionality of your WooCommerce products with our library of documentation and tutorials.
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  3. Marketplace Help

Marketplace Help

Get help with the Woo Marketplace. Unsure of how to get support, handle options in your WooCommerce.com My Account area, request a refund, or something else? Take a look through the linked pages below.


  • Download a WooCommerce.com PDF Invoice

    Once you place an order on WooCommerce.com, an email with the details of that order will be sent to you. Download the Invoice If you need the invoice in PDF, you can get this from your WooCommerce.com account. 1/ Go to: WooCommerce.com > My account > Orders. 2/ Find the order you want the invoice […]

  • Feature Request Portal

    Feature requests allow merchants to communicate what would make products on the WooCommerce.com Marketplace more valuable to address business needs. Merchants may also vote on features to help quantify demand and influence prioritization from product teams. Viewing feature requests  Each product sold on the WooCommerce.com Marketplace has a dedicated page where you can view requested […]

  • Managing WooCommerce.com Subscriptions

    Thanks for purchasing a product from WooCommerce.com! Each purchase from our site is a yearly subscription which you can view and manage under the My Subscriptions section of your WooCommerce.com account dashboard. From here you can install a purchase on your site, which you can then activate for support & updates. You can also transfer […]

  • Overview of Marketplace Developers

    On WooCommerce.com, we sell extensions that add niche, complex or unique functionality to power up WooCommerce stores. These extensions are either made by the WooCommerce team or by trusted Marketplace Developers, who create, maintain and support their products. Marketplace Developer responsibilities Marketplace Developers, sometimes called Marketplace Vendors, are individuals or companies who sell products on […]

  • Privacy and the WooCommerce Marketplace

    When a WooCommerce site uses an extension offered on WooCommerce.com, they may be: Collecting additional personal data, such as city and zip code to calculate shipping rates Sharing data with external services, such as billing address to process a payment This documentation describes what data may be collected and shared about your customers when you […]

  • Privacy considerations when using official Shipping extensions

    To take advantage of the real-time shipping rates, fulfill orders and track shipments, certain information about you and your customer (as it relates to shipping), shopping carts, orders, and the configuration of your site will be passed to the respective mailing service. We recommend that store owners disclose that they are sharing information with shipping […]

  • Ratings and Reviews

    Reviews on the WooCommerce.com marketplace enable us to better inform customers about our products and services, and help with purchasing decisions. They also give customers a chance to pass feedback to our support and product development teams. Customers who buy a product on WooCommerce.com can leave a rating from one to five stars and a […]

  • Request a Refund

    To request a refund within 30 days of your purchase follow the steps below: Go to: WooCommerce.com > My Account > Tickets > New Ticket. Choose My Account as the category. Select the Order you wish to get a refund for* If you want a refund for a part of the order, please name the products […]

  • Set up and use a child theme

    Sometimes, you might need to customize your theme or WooCommerce beyond what is possible via the options. These guidelines will teach you the basics of how to go about customizing your site by using a child theme. What is a child theme? Before we start it’s important that you understand what a child theme is. […]

  • Try WooCommerce Extensions Before You Buy

    You can try select WooCommerce extensions free for 30 days using a personal test site. Free trials are currently available for: WooCommerce Additional Variation Images All Products for WooCommerce Subscriptions WooCommerce Bookings WooCommerce Brands Checkout Field Editor Composite Products Conditional Shipping and Payments WooCommerce Deposits EU VAT Number Follow-Ups Gift Cards WooCommerce Memberships Min/Max Quantities […]

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