Privacy considerations when using official Payments extensions

If you choose to accept payments through a gateway like Stripe or PayPal, some of your — and your customers’ — data will be passed to the respective third party, including information required to process or support the payment, such as the purchase total and your customer’s billing information. We recommend that store owners disclose that they are sharing information with payment providers in their privacy policy.

This documentation outlines what data is stored and shared with a payment provider when a WooCommerce site uses payment gateways offered on When using a payment gateway, you are not sharing this information with

Depending on the settings enabled and additional plugins, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.

What data is collected

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Information shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

How payment providers use data

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To better understand how a provider uses and stores the data shared with them, check their privacy policies directly:


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Questions and Support

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Do you still have questions and need assistance? 

  • Get in touch with a Happiness Engineer via our Help Desk. We provide support for extensions developed by and/or sold on, and Jetpack/ customers.
  • If you are not a customer, we recommend finding help on the WooCommerce Support Forum or hiring a WooExpert agency. They are trusted agencies with a proven track record of building highly customized, scalable online stores. Learn more about WooExpert agencies.