When you use a shipping extension to get real-time shipping rates, fulfill orders, or track shipments, certain customer and store data is shared with the respective shipping provider. This document outlines which data is stored and shared with shipping providers when your WooCommerce site uses a shipping extension from WooCommerce.com. Using a shipping extension shares data with the shipping provider, not with WooCommerce.com.
The specific information your store shares varies depending on which settings you enable and which extensions you use. We recommend that you disclose in your privacy policy that you share information with shipping providers and consult with a lawyer when deciding which information to disclose.
Shipping carriers
↑ Back to topThis section covers WooCommerce Shipping and third-party shipping, delivery, and fulfillment carriers available on WooCommerce.com.
WooCommerce Shipping
↑ Back to topWooCommerce Shipping requires Jetpack to connect with other services and provide live shipping rates, discounted labels, and other features. For details on the data Jetpack shares, see which data Jetpack syncs.
Third-party carriers
↑ Back to topWhich data is collected
The data shared with a shipping provider depends on the type of interaction between your store and the carrier. Different stages of the shipping process require different data:
- Rate calculation: When a customer requests shipping rates at checkout, the extension typically sends the customer’s city, state or province, ZIP or postal code, and country to the carrier. It may also send cart details such as item weights, dimensions, quantities, and declared value.
- Order fulfillment and label generation: When you purchase a shipping label or submit an order for fulfillment, additional data is shared. This can include the customer’s full name, complete shipping address, email address, phone number, and full order contents (product names, quantities, and values).
- Shipment tracking: When tracking information is generated, the carrier may receive order identifiers and customer contact details to send delivery notifications.
- Store configuration: Some extensions share your store’s address, preferred currency, unit of measure settings, and account credentials with the carrier to authenticate requests and return accurate rates.
The exact data shared varies by extension. Review the documentation for your specific shipping extension to confirm which data points it transmits.
How shipping providers use data
Each shipping provider has its own privacy policy that describes how it handles the data your store shares. The following list links to the privacy policy for each provider:
- USPS
- UPS
- FedEx
- Royal Mail
- Auctane (ShipStation and ShippingEasy)
- Stamps.com
- Australia Post
- Canada Post
- SAPO