On WooCommerce.com, we sell extensions that add niche, complex or unique functionality to power up WooCommerce stores. These extensions are either made by the WooCommerce team or by trusted Marketplace Developers, who create, maintain and support their products.
Marketplace Developer responsibilities
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- Maintain their own product listings
- Improve their products as WordPress, WooCommerce and the broader eCommerce market evolve and update their products in response to customer feedback
- Resolve problems that come up with their products
- Provide support for customers who have purchased their products – if you log a support request for a product made by a Marketplace Developer, you’ll get a reply directly from them
How to know who makes a product
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And also noted when you log a support request for one of their products.
What information is shared with Marketplace Developers
↑ Back to top- The customer’s email address, so the Developer can respond to the request
- What product the email is in reference to and when the subscription for that product expires
- Whatever information the customer shared on the ticket, including their website URL and system status report