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Confusing page title when a customer cancels a payment (user experience issue)

When a customer selects a payment method at checkout and then decides to cancel (by clicking the “Cancel” button on the page that opens after selecting the payment method) in order to change the payment method, the customer is redirected to page that’s attached in the screenshot summarizing the order and showing the different available payment options.
But the title of this page is “ORDER VALIDATION” which is very confusing for the customer because this gives the impression that the order has already been validated.
As a result, many customers believe that their order has been placed, even though no payment has been made yet and they still need to select another payment method further down the page.
The page heading should be changed to something more appropriate like “PAYMENT METHOD SELECTION” or “SELECT A PAYMENT METHOD TO CONFIRM YOUR ORDER.”

Screenshots

Author

François Van den Brulle

Current Status

Open

Last updated: February 25, 2026

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