Xero

The connection of the integration to Xero drops randomly (or on a schedule, it’s not clear). Currently there is no notification when this happens, we only know when we go into an order and see an “invalid_grant” order note.

We then have to go back through all the orders and use the Order Actions panel to “Send Invoice to Xero”. And then use it again to “Send Payment to Xero” – for all orders, individually.

There isn’t even a way to find out when the connection dropped retrospectively, so we just have to start at the most recent order and work our way down, not knowing how long this arduous task will take.

It’s extremely time-consuming and frustrating and, in my opinion, a huge oversight for this notification not to be a core feature.