Currently, a customer can update their email via the Account Details page in the billing section but it will not update their email associated with their subscription. This causes issues with payment retry notifications and can cause a customer service issue with frustrated customers.
I would link everything together or allow the customer to be able to update their email associated with their subscriptions from the Account Details Page.
Thanks!
Open
Last updated: May 26, 2021
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yes this feature is required.
As a site admin, here’s how I think it should work.
The user_email field in the User table is the master email field.
WooCommerce reads that field and copies it to billing_email.
A checkbox would allow the user or the site admin to override the billing_email field with a different email address. (Similar to how a checkbox allows one to enter a different shipping address.)
WooCommerce Subscriptions reads the billing_email field in the User record and enters it as the billing_email on the subscription.
WooCommerce Subscriptions generates orders and emails using the billing_email field on the subscription.
Then, when a site admin updates a user’s email address in the Edit User screen:
1. WooCommerce automatically updates the billing_email field, unless it was overridden earlier.
2. WooCommerce Subscriptions automatically updates the billing_email field in the subscription.
I am having this same issue. It’s either not been fixed or it’s just my site having an issue. Anyone else still experiencing this issue?
I have now solved the problem like this:
When changing the billing address, there is a checkbox at the bottom. “Update the Billing Address used for all future renewals of my active subscriptons”.
I now set this checkbox to checked by default.
“jQuery(document).ready(function() {
if( jQuery(‘#update_all_subscriptions_addresses’).length ) {
jQuery(‘#update_all_subscriptions_addresses’).prop(‘checked’, true);
}
});
“
this is no feature request, this is a bug!
Is anyone of support going to address this issue?
Not looking forward to trying to explain this to my clients
Agreed, this is a fundamental issue that needs to be addressed.
+1 to this suggestion! -seems like a basic feature that has been complete overlooked.
Yes – unbelievable that updating your email address does not update it throughout the system. We have just experienced the problem and cannot as yet see how to fix it as there are no edit facilities on the subscriptions page. This is basic and needs fixing fast. If anyone knows how to get the subscriptions plugin to change the email address associated with a subscription please share!
I’d like to second this. The problem here is that it’s not obvious to the user that there even *is* a separate email for their subscription, or where/how to change it. So they don’t know why they’re not getting emails when they should, and they end up emailing support. Heck, we’re reasonably technical as WordPress developers and even *we* didn’t know why this was happening until we looked into it.