Product Inquiry Via WhatsApp pour WooCommerce

• Convert WhatsApp inquiries into WooCommerce orders with one click.
• Automatically generate secure WooCommerce payment links.
• Let customers choose shipping methods before completing payment.
• Route inquiries to different WhatsApp numbers by product or category.
• Restrict inquiries outside business hours with a custom offline message.
• Protect inquiry forms with Google reCAPTCHA and honeypot spam protection.
• Automatically send confirmation emails after inquiry submission.
• Track inquiries with built-in analytics and conversion reports.
• Generate unique inquiry tokens for easy customer tracking.
• Convert inquiries into pending WooCommerce orders with customer details.
• Fully customizable inquiry form with optional customer fields.
• Automatically notify customers when their order is ready for payment.

WhatsApp Product Inquiry for WooCommerce

Allow customers to send product inquiries directly through WhatsApp without leaving your store. Collect important details like customer name, quantity, preferred date, email, shipping address, and additional notes before starting the conversation.

Convert to WooCommerce Order

Convert any customer inquiry into a real WooCommerce order with a single click.

Instead of creating the order manually, simply open the inquiry and press Convert to Order.

Business Hours Control

Control when customers can submit inquiries.

Configure:

• Working days
• Opening hours
• Closing hours
• Custom offline message

Outside business hours, customers see your custom offline notification instead of the inquiry form.

Multi-Agent WhatsApp Routing

Automatically route WhatsApp customer inquiries to the right sales representative or department. Set up smart routing rules based on individual products or product categories to ensure every customer reaches the most relevant team member.

• Stores with multiple sales representatives
• Businesses with different departments
• Faster response times and better customer support

Key Features:

• Route chats by individual products
• Route chats by product categories
• Send inquiries to the right WhatsApp number automatically
• Improve team efficiency and customer experience

Spam Protection

Keep your inquiry form safe from spam and fake submissions. Our Spam Protection features help ensure that only genuine customers can send inquiries.

• Hidden Honeypot Protection
• Google reCAPTCHA Integration

Benefits:

• Block spam and bot submissions
• Accept inquiries from real customers only
• Improve form security and save time

Analytics Dashboard

Track inquiry performance directly from the analytics within the Whatsapp inquiry setting dashboard.

View important metrics including:

• Total Inquiries
• Pending Inquiries
• Completed Inquiries
• Converted Orders
• Conversion Rate
• Top Inquired Products

Gain valuable insights into customer interest and sales opportunities.

Product/Category Selection

You can easily Choose Whole shop, specific product(s) and categories within the rule configuration on which you want to enable the WhatsApp inquiry.

Role-based Visibility

You can allow specific user roles (e.g., Wholesaler, Customer, Shop Manager) to send WhatsApp inquiries.

View Inquiry Details in WooCommerce

All submitted inquiry details are displayed under the WhatsApp Inquiry tab in the WooCommerce admin area. <div « >

General Settings

Easily customize the inquiry button and form to match your store’s branding. Personalize the button position, text, colors, form field labels, and submit button style to create a professional and user-friendly inquiry experience. These flexible customization options help maintain brand consistency, improve customer engagement, and encourage more inquiries from potential buyers.

Use Cases

• Low Stock Products: Encourage customers to confirm product availability before purchasing.
• Custom Orders: Allow customers to send custom requirements directly via WhatsApp.
• B2B Wholesale: Let wholesale buyers request bulk pricing and quotations easily.
• High-Value Products: Provide a direct communication channel for premium products.
• Pre-orders: Allow customers to inquire about upcoming stock and availability.
• Made-to-Order Products: Collect customer requirements before creating a WooCommerce order.
• Manual Order Processing: Convert customer inquiries into WooCommerce orders with a single click.
• Custom Shipping Orders: Let customers select their preferred shipping method before payment.
• Offline Sales Teams: Route inquiries automatically to different sales agents based on products or categories.
• Appointment & Booking Products: Collect preferred dates and additional customer details before confirming an order.
• International Sales: Share secure WooCommerce payment links after converting inquiries into orders.
• Quote-Based Products: Receive inquiries first, then convert approved quotations into payable WooCommerce orders.
• Business Hours Support: Accept inquiries only during business hours and display a custom offline message when unavailable.