Get peace of mind knowing you have 1-on-1 live support for your store when you need it. Have a question or an issue? Our world-class Happiness Engineers will be on standby to assist.
Here’s what you’ll get
- Priority chat support: As the first in line, you’ll be connected to a trained Happiness Engineer in 10 minutes or less while chat is open.
- Priority ticket support: Jump to the top of the queue so you can get help as quickly as possible. We’ll reply within 6 hours, depending on the complexity of your question and the current request volume.
- Personalized WooCommerce core help: WooCommerce is a free plugin for WordPress and doesn’t include dedicated support from our Happiness team. WooCommerce Premium Support gives you 1-on-1 WooCommerce help from our trained experts.
- Business improvement consultation: Have a live 30-minute video call with a Happiness Engineer each month to answer questions, investigate issues, review your site setup, or get advice for improving your customer experience and site conversion.
What’s not included
- Support for anything besides official Woo products: We aren’t able to cover third-party products or custom code, but we can connect you to an experienced developer who can help.
- Rollover for business improvement consultations: You’ll get one consultation a month, and they can’t be banked or rolled over.
- More than one store per subscription: This subscription is limited to supporting one store only. If you’re an agency managing multiple stores, check out the Automattic for Agencies program.
Frequently asked questions
Q: Will you always reply immediately to a question?
A: We aim to reply within 6 hours for emails and 10 minutes for chat, but will always opt for a slightly slower but more helpful reply over “we’ve got you” messages.
Q: Can I get a refund?
A: Yes, you can get a refund within 30 days of subscribing if you haven’t used any of the services yet.